subject: Tips For Selecting A Hosted Telephony Provider [print this page] It is important to determine the flexibility and range of services a provider offers. If a company provides all of the services you require, it can make the switchover a less stressful and less time consuming process. It also makes sense to deal with one sole provider as the administration costs of dealing with several can soon mount up.
It is important to ensure your prospective supplier operates a stable business. In an emerging market, there are many companies that will be doomed to fail due to lack of expertise in the industry, so be sure to do your research.
Some companies will be funded by venture capitalists, intent on selling the business as soon as a significant profit is made. Inevitably when a business changes hands, so does the way in which its run, which could mean unwelcome changes to your service and a potential increase in costs. To avoid this situation be sure to hire a trustworthy and proven provider.
The right provider will make your transition to IP telephony as simple as possible. If problems arise, you need to be sure your provider has the necessary backup resources in place.
The point of a hosted VoIP system is that it is managed completely off-site, reducing your IT expenses. So if possible, it is always wise to meet the team responsible for managing your system. If you wouldnt trust them in your office, then why allow them to run with such a fundamental part of your business?
Although VoIP services can help reduce telephony costs, the cheapest service available is rarely the best choice. If your chosen provider does turn out to be unreliable, then the expense of a switchover will take up any money youve saved by choosing a cheaper provider. You should obtain official documentation on price structures before setting up your system and the charges and fees should be transparent, and clearly documented.
As with any service, no matter how good the provider, there is a chance that unforeseen issues may disrupt your service, no fault of you or your contractor. For this reason, be sure to check the provider has invested significantly in round-the-clock support services. They should have the capability to deal with any inconvenience to your business straight away. Be sure to ask about issue resolution targets and customer support policies.
Follow these guidelines and you should find yourself with a reliable and cost-effective hosted VoIP provider.
