subject: Live Chat And Answering Service: Improving Customer Service Support [print this page] Trying to get in touch with a particular office but having to wait what may seem like hours to talk to a live person can get your customers frustrated. And they have every right to be. After all, time is a valuable commodity that can never be taken back. In today's world where information or almost anything for that matter can be gained with just a click of a mouse, customers have gotten impatient. They want their needs and queries to be attended to immediately.
With this kind of attitude customers possess, how then can a company improve its customer service support? This is where live chat support and immediate answering service come into play. Imagine this scenario, customers called you at the same time but you only have one customer service representative to answer them all and a slow response system to meet their needs. More often than not, they end up switching their loyalties to other companies, or even worse, spreading the bad news about you.
Again, live chat and answering services are a great help. Easy access to live chat will help you address customer concerns and inquiries in real-time, thus gaining their trust and loyalty. Also, most of the live chat systems today are offering multitasking capability that can help you handle more chat sessions at a time because of more operators handling the task. By simply subscribing to a live chat system, your site visitors can easily get in touch with you.
Another one is live answering service. Many customers who call a particular company to purchase a product or service unfortunately receive only a generic answering machine message for their efforts. While this is okay in some cases, it can also mean the loss of opportunity. Put yourself in your customer's shoes. What would happen if you called a company, asked a question, and all you get is a scripted robotic message from a machine? You get frustrated for sure and decide not to call again. That is how your customers would feel when you use an answering machine instead of live people to take the call. You just lost an opportunity and a possible sale; and worse, you may have just lost a loyal customer.
A live answering service can do a lot more than what an answering machine can. Professional call representatives will answer the telephone, take messages or answer basic questions. They are highly trained, handling each call without putting your business at risk. They add an extra level of professionalism that would take care of your company's well-kept image.
With all these benefits and more, why else would you not take advantage of having a live chat support and answering service for your business? Consider these two now and start looking for a company that can offer them the most efficient way. You can also outsource to call centers offering live chat and live answering service as part of their customer service programs. Remember in a competitive world like today, you cannot afford to lose customers, so work with a reputable inbound call center to serve your customers better.
