subject: If The Unthinkable Happens When Shipping, Don't Panic [print this page] Courier services throughout America are available for your deliveries to any area in the globe, and we are prepared for what we call the unthinkable. We insure parcels, we ask customers to report the declared value of a shipment, and we train our drivers in official Department of Transportation testing programs. In short, we do anything we can to insure an accident-free, trouble-free and absolutely safe delivery that is on time, on target and under budget.
However, even the best prepared deliveries, and their drivers, can have accidents. There are elements to life that we simply cannot guarantee 100 percent. But even acts of God or coincidence or catastrophe can be overcome. That is why your courier services want you to rest easy about your deliveries; we have many safeguards in place, particularly if your driver has an accident.
If that unthinkable event does occur (and we are happy to say it does so very rarely), both our drivers and their vans (and the contents, your deliveries) are insured for the maximum amount available. Your packages are individually insured for whatever declared value you yourself decided upon when you filled in the delivery forms, noting whatever amount would be needed to replace the item. The team that operates your courier service is standing by with replacement drivers and vehicles, in the event that your shipment is not damaged in the accident, can still be retrieved, and still delivered in a timely manner.
Basically, three elements come into play in every scenario that involves a possible accident. And we have thought of, and provided for, each one.
First of all, our utmost concern is for human life, which is why our drivers carry the maximum insurance. We have found that a worker who knows he is well-insured is a safer employee. He will load, drive and maneuver his vehicle with great care, because he knows we care enough about him to give him the peace of mind of insurance.
Secondly, that same peace of mind is what we extend to you as our customer, with our replacement guarantee in the event of loss, and our thorough investigations before we settle with the insurers (we want to be absolutely sure that the package cannot be recovered).
Thirdly, there is our own peace of mind. We get that every time we deliver a package safely.
So you can rest easy as you ship your packages with us. If the unthinkable happens, everyone on this end is prepared for it.
