subject: How to get iPod Repair Service [print this page] If you are having problems with your iPod, here are some procedures that will help you resolve the problem. You should try these procedures before you take your iPod to a repair shop.
Be sure that your computer meets all of the system requirements for your iPod. There are cases where updating to the latest versions of iPod software and iTunes will solve the problem. There is an iPod support page that is available online to help you with problems.
If nothing appears on the LD screen of your iPod, it won't turn on, or it doesn't respond here are some possible reasons why.
Make sure that the hold switch isn't in the locked position. If it is locked, you need to unlock it, and try to use the iPod again.
Your iPod may need resetting. If you reset your iPod, it won't t affect your data or music files.
The battery in your iPod's may not be charged. You should plug in your iPod and after a moment turn it on by pressing the button.
If your songs won't copy to your iPod after recently downloading the latest version of iTunes, your iPod may require a later or specific version of iPod software. If the software needs to be updated, try restoring or updating your iPod.
If your iPod's headphones have garbles or static audio or don't work at all, try to connect them to any other 3.5 mm stereo headphone jack, such as the one on your computer. If the problem with the headphones continues, they probably need to be replaced. If the new headphones don't work either, try to reset it. If that doesn't work, you should update the iPod with the latest iPod software using iTunes 7 or later.
If you need to order service for your iPod, you'll have to know its purchase date and the serial number. If the service for your iPod is not covered under the AppleCare protection Plan or the one year limited warranty Apple will charge you a fee.
If you need to use Apple's repair service online, you will have to provide an address where someone will be available to accept the accessory or iPod. If Apple personalized your iPod, you should use their repair service online because that is the only way to have a replacement iPod sent with the same personalization.
