subject: The First Video Live Chat Software, 123LiveHelp [print this page] It's not easy to run online businessIt's not easy to run online business. After thousands of dollars spent in online marketing campaign, people visit your website, take a quick glance and just leave. Then how to make visitors stay, buy and maximize ROI? Recent research shows a live help software may help reducing shopping cart abandonmentand increase customers retention 59.8%. 123LiveHelp even goes deeper, by providing the opportunities for businesses to interact with customers in a new way: video live chat.
"No matter what the size of your business, all the web-based companies can benefit from a video live chat support." Says TOPCMM CTO Kevin Wan. "Because video is playing a more and more bigger part in how we communicate with customers. It's not only attractive to youngsters, but also to all college graduates in the adult work world."
With video live chat, operators are available in video, voice and text chat with a simple click. Sales may show product details to customer or explain the features and prices face to face, and the prospective customers will then act quicker to buy. On the other hand, the customer support agents become more human, friendly and reliable in video live chat.
In that way the cutting-edge technology will make a website more interactive, more convincing, and will eventually close more deals, increase revenue and customer satisfaction.
Except for the must-have features of the common live help software, such as visitors wait in a queue, operators cooperate during work, transfer chat session, etc., 123LiveHelp has more features of innovation, for example, when potential customers call skype-in number of your business, operator can pick up the "phone" in 123LiveHelp control panel directly, and operators can remotely control the live help software anywhere on any device including cell phone.
Additionally, operators have the ability to monitor website visitors in 123LiveHelp and send proactive invitation, especially when the prospective customers are browsing "buy now" page or "products feature comparison" or "customer reviews" page, and start video audio chat with them to offer instant help. Operators can also push URL and send file to customers during live chat. And a statistics panel to show visitor activity and operator performance.
It's the most powerful live help software but easy as 1-2-3. So why not take advantage of the new technology and surpass your competitors? Visit http://www.123flashchat.com/live-chat-video.html to get started today.
