subject: Order-taking To Boost Sales [print this page] Placing orders via the telephone is an aspect of business that will continue to be a trend for a long time. Though on-line shopping is an appealing option to some, it has proven to have its own disadvantages to the buying public. The click-to-order system may make the shopping experience fast and easy, but web pages and pop-ups do not provide answers for frequently-asked-questions about the product and or service. At a time when printed catalogs are being converted to web pages, a large part of the buying public still prefer speaking to a customer service representative over the phone. Basically, this means that all business establishments need to develop a strategy that will serve their old customers, while expanding their market reach.
With thousands of BPO companies offering Order-Taking services to businesses worldwide, one can never be sure if these companies can deliver on their promises. When choosing an order-taking provider, consider each aspect of the product or service you are offering. You must also consider the customers you want to reach and the image you want to portray and maintain. Most importantly, you must choose a Business Process Outsourcing- BPO company who are capable of assisting your customers better than your own sales persons. Put in mind that a good BPO company can handle the complexities of all the products and/or services you offer, and one whose technological database and software are the best in the industry. Choose one who provides their agents with regular product re-trainings. This will ensure you that the representatives assigned to your business are updated and are able to answer even the least frequently asked questions from your clients.
A capable order-taking service plays an important role in a companys business process. It is, therefore, essential that the BPO Company you choose should be composed of knowledgeable professionals with excellent interpersonal communication skills. You would want to be sure that the representatives interacting on your business behalf are professional and are able to answer each and every customers questions precisely. Not all providers can give you this.
Professional Business Process Outsourcing- BPO companies provide you with a team of dedicated sales representatives, who are considered to be the best in the industry. Having a set of individuals ready to take your calls on your behalf at any time of the day will enhance your sales generated from catalog ordering, whether via print or through the web. A
customer service representative will professionally assist your customers throughout the order - taking process, from answering product and service inquiries, placing and fulfilling orders, and may, upon request, conduct a follow-up through a short service or product satisfaction survey. Leading order taking companies have the latest technologies in the business which are able to generate calls and sales reports in real time and will let you access these reports at your convenience. An outsourced order taking service must be able to handle high call volume from customers at any time of the day, 365 days a year. A BPO companys database system should allow your customer sales representatives to view each returning clients records, allowing a more personal approach to each call.
