subject: Windows refund - Container Office - Prefab Building [print this page] The "Windows tax" A common complaint about Windows comes from those who want to purchase a computer without a copy of Windows pre-installed and without paying extra for the license, because they intend to use another operating system instead, such as Linux, FreeBSD, OpenSolaris or any other libre-free open source OS, or because they already own a Windows license (like university students who are able to acquire a free Windows license through the MSDN Academic Alliance program). Since free operating systems provide strong competition to Windows which is a non free OS, Microsoft tries to force users not to choose an operating system by creating a market where most computers shipped from OEMs come with Windows preinstalled, and by secretly agreeing with OEMs by means of rebates, to make it very hard to receive a Windows refund. While many computer manufacturers have begun to offer specific product ranges with Linux pre-installed (these include HP, Lenovo, Dell, Acer, MSI, Intel and others), finding such a computer from a major OEM is challenging. These models are mostly limited to high-end workstations and enterprise servers, or budget, domestic models. Dell for example sells Linux pre-installed on home systems, but it is only offered on a limited number of models and configurations and Dell also explicitly warns prospective buyers that "The main thing to note is that when you choose open source you don't get a Windows operating system." Formally, computers with free operating systems can be obtained, but practically most large computer vendors continue to bundle Microsoft Windows with the majority of the personal computers in their ranges. The Findings of Fact in the United States Microsoft antitrust case established that "One of the ways Microsoft combats piracy is by advising OEMs that they will be charged a higher price for Windows unless they drastically limit the number of PCs that they sell without an operating system pre-installed. In 1998, all major OEMs agreed to this restriction." This has been called the "Windows tax" or "Microsoft tax". Some smaller OEMs and larger retail chains such as system76 have taken advantage of the paucity of non-Windows offerings by major suppliers by specializing in Linux-based systems. Some Linux distributors also run 'partnership' programs to endorse suppliers of machines with their system preinstalled. Sun Microsystems, which supports OpenSolaris distribution, runs a partnership program with Toshiba which provides Toshiba laptops with OpenSolaris preinstalled. Windows tax can also be avoided by assembling a computer from separately purchased parts, thus not buying it from an OEM. This however requires extra effort and technical knowledge, and is even more difficult in case of a laptop. Another option is buying a preassembled white box machine. License refund policy According to Microsoft's End User License Agreement, the end user can return Windows for a refund by refusing the terms of the license: By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit. However, many vendors try to avoid refunding the unused copy of Windows by claiming that the customer must return the computer along with the operating system in order to get a refund, despite this being a violation of consumer protection law in many countries.[citation needed] Acer has a policy of charging for the provision of the refund such that the balance received by the customer is as low as 30. In other cases, vendors were trying to enforce non-disclosure agreements on the customers who requested refunds. License refund cases Toshiba In 1998, Geoffrey Bennett purchased a Toshiba Notebook with Windows preinstalled, after much struggle, Geoffrey received a AU$110 check from Toshiba as a refund. Dell In 2006 a British man purchased a Dell Inspiron 640m laptop bundled with Microsoft Windows XP Home SP2 preinstalled, but did not accept Microsoft's End User License Agreement (EULA). Within one week of requesting a refund from Dell, the customer received a "goodwill" refund of GBP 47 (55.23 including tax) from Dell for a "no Windows" option, as the copy of the system was an "unused product" according to the software license agreement. Dell had not asked for the installation medium to be returned and commented that although it doesn't have a Windows refund program, giving a refund in an individual case isn't forbidden either. In the same period, a Swiss man received a refund of about CHF 150 from Dell. The laptop model and refund procedure was the same. In 2007, Serge Wroclawski, an American Dell customer purchased a laptop and received $52.50 refund from Dell for unused Windows bundled to the computer. According to Sddeutsche Zeitung, a German Dell customer replaced the preinstalled Windows with Linux and was credited the amount of 78 for the operating system and a further unspecified Microsoft program. According to ynetnews, an Israeli Dell customer received a refund of $137 for an unused Windows Vista, after filing a small court claim. As it was reported a Russian customer received a refund of $73.90 from BenQ for an unused preinstalled copy of Microsoft Windows Vista. It took him approximately 4 months. In October 2009, after two months and 14 e-mails of negotiations with Dell representatives, Graeme Cobbett received 70 ($115) refund from Dell for rejected Windows Vista Home Premium license, as he intended to use Linux Mint on his Dell Studio 1555 laptop. Acer A French court ordered Acer to refund the purchase price of preinstalled laptop software amounting to 135.20 for Windows XP Home. HP In a civil suit an Italian court rejected HP's argument that the licensing conditions had been set unilaterally by Microsoft and ordered HP to reimburse a customer the amount of 90 for an unused copy of Windows XP bundled with a Compaq notebook. The court was of the opinion that HP had to know about the conditions, because they most likely constituted part of the agreement between them and Microsoft. It also found the fact that computers without an operating system are available on the market to be irrelevant. In July 2008, an American HP customer from Hawaii was able to receive a $200 refund from HP for unused Windows Vista, after going through a lot of time consuming interactions with HP representatives. Lenovo While in general Lenovo tries to deny the availability of Windows tax refund, in 2008 a customer of an official German Lenovo dealer claimed and received 30 from Lenovo Germany for preinstalled Windows XP Tablet Edition bundled to the Lenovo X60 laptop which he bought. In August 2008, Lenovo Czech Republic wanted its customer to sign a non-disclosure agreement before Windows licence refund to prevent him from talking about the deal, but the customer refused and took the story to local Linux web portal AbcLinux.cz, which gave him an equivalent amount of money for telling his story to the world. Mr. Kamil Pral, Lenovo R customer, tried in accordance with the EULA of the Windows Vista Business OEM software, to exercise his right to return the license for using the preinstalled operating system from Microsoft because he wanted to use Linux on his computer. In accordance with the terms of the EULA he contacted Lenovo R for refund, and after some lengthy negotiations with representatives of Lenovo R's technical support and management, he was offered financial compensation for returning the license in the amount of CZK 1950 ($130, 78), pending his acceptance of the non-disclosure agreement. Mr. Pral decided not to accept the offer under such conditions, and forgo the offered compensation. He published an account of his experiences on http://abclinuxu.cz. The editors of the website decided to reward Mr. Pral for publishing the article by paying him an author's royalty in the same amount as was the offered compensation for returning the license. Fujitsu Siemens Those who were forced to pay for Windows Home Server can also be eligible for a refund if they have not used the software before removing it from their systems. This version of Windows usually comes bundled with headless servers which are capable of running many other operating systems. Nevertheless it is often hard or impossible to acquire this hardware without a bundled copy of Windows Home Server. In one example of such a refund the owner of a Fujitsu Siemens Scaleo Home Server was refunded $68 in September 2009. Public response Microsoft Windows bundling policy and artificially imposed difficulties in obtaining a Windows tax refund from OEMs caused different groups of activists to publicly react on the matter organizing such events as "Windows refund day" when "hundreds of people who prefer other operating systems, but had to buy Microsoft software with their new computers, converged on Microsoft offices carrying shrink-wrapped manuals and disks and wielding the penguin mascots of the free Linux OS, demanding their money back". See also Microsoft litigation Criticism of Microsoft References ^ "Buying without Windows-Don't want Windows?". Best Price Computers Ltd. February 2007. http://www.bestpricecomputers.ltd.uk/products/nowindows.htm. ^ Desmond, Michael (May 31, 2005). "Computing Without Windows". PC World Communications, Inc.. http://www.pcworld.com/article/121046/computing_without_windows.html. ^ "Call on students". September 27, 2009. http://www.racketware.info/msdnaa/call-on-students. ^ "why PC manufacturers don't sell non MS products?". February 1999. http://lists.essential.org/info-policy-notes/msg00005.html. ^ "Microsoft's Dirty OEM-Secret". October 23, 2001. http://www.kuro5hin.org/story/2001/10/23/13219/110. ^ "Dell Home & Home Office | Ubuntu". http://www.dell.com/ubuntu/. ^ "Microsoft official "valued customer" statement". http://marc.merlins.org/linux/refundday/dear-valued-customer.html. ^ "U.S. v. Microsoft: Court's Findings of Fact". http://www.usdoj.gov/atr/cases/f3800/msjudgex.htm. ^ Jeremy Reimer (May 25, 2007). "Dell goes Ubuntu; "Windows tax" is $50 according to pricing". http://arstechnica.com/news.ars/post/20070525-windows-tax-is-50-according-to-dell-linux-pc-pricing.html. ^ Charlie Demerjian (3 March 2007). "Cost of Windows tax calculated". http://www.theinquirer.net/inquirer/news/159/1017159/cost-of-windows-tax-calculated. ^ "Find Ubuntu partners around the world". Ubuntu Partners. Canonical Ltd. http://webapps.ubuntu.com/partners/system/. ^ "Toshiba OpenSolaris Laptops". http://www.opensolaris.com/toshibanotebook/. ^ "Microsoft software license terms for Windows Vista Home Basic, Home Premium and Ultimate versions". http://download.microsoft.com/Documents/UseTerms/Windows Vista_Home Premium_English_b6fbe7e6-f312-4692-8aee-f5b3d60987b4.pdf. ^ "Man wins damages from Acer over Voleware refund". September 22, 2007. http://www.theinquirer.net/inquirer/news/465/1020465/man-wins-damages-from-acer-over-voleware-refund. ^ Gijs Hillenius (October 1, 2008). "CZ: Lenovo fails to silence GNU/Linux user on Windows refund". http://osor.eu/news/cz-lenovo-fails-to-silence-gnu-linux-user-on-windows-refund. ^ Niv Lillian (December 3, 2008). "Dell customer awarded Windows refund". http://www.ynetnews.com/articles/0,7340,L-3632861,00.html. ^ Geoffrey D. Bennett (12 August 1998). "Toshiba/Microsoft Saga". http://www.netcraft.com.au/geoffrey/toshiba.html. ^ Mark Ward (14 November 2006). "User refund for no Windows option". BBC News. http://news.bbc.co.uk/1/hi/technology/6144782.stm. Retrieved 2010-01-05. ^ Don Marti (8 November 2006). "Dell: Windows refund yes, Windows refund policy no". http://www.linuxworld.com/news/2006/110806-dell-windows-refund.html. ^ Punto Informatico (20 October 2006). "Portatili Dell e rimborsi di Windows". http://punto-informatico.it/1708714/PI/Lettere/portatili-dell-rimborsi-windows.aspx. ^ "How to get a Windows tax refund". 05 January 05 2007. http://www.linux.com/archive/articles/59381. ^ a b "HP must reimburse Italian PC buyer the amount paid for Microsoft software". October 29, 2007. http://www.heise.de/english/newsticker/news/98106. ^ "FAS will help return the money for pre-Windows". February 12, 2009. http://dgtlife.blogspot.com/2009/02/fas-will-help-return-money-for-pre.html. ^ "GWA - Get a refund for your Microsoft Windows license". October 15, 2009. http://gwa.tumblr.com/post/213975024/get-a-refund-for-your-microsoft-windows-license. ^ "Ruling: Acer must refund purchase price of preinstalled software that is not being used". September 26, 2007. http://www.heise.de/english/newsticker/news/96581. ^ "How I got a Windows Vista refund from HP". 20 July 2008. http://equiliberate.org/node/3. ^ "Lenovo community: Windows Refund". 01 October, 2009. http://lnv.lithium.com/t5/General-Discussion/Windows-Refund/m-p/162351. ^ "Successfull refund of "Windows-Tax"". 21 February 2008. http://www.phoronix.com/forums/showthread.php?p=25443#post25443. ^ "AbcLinuxu.cz Reimbursed User for MS Windows License from Lenovo R". 20 August 2008. http://www.abclinuxu.cz/clanky/pr/abclinuxu.cz-vyplatil-nahradu-za-licenci-ms-windows-misto-lenovo-cr?page=1. ^ Paul, Ryan (2008-08-31). "Lenovo won't refund the Windows tax without an NDA". Ars Technica. http://arstechnica.com/news.ars/post/20080831-lenovo-wont-refund-the-windows-tax-without-an-nda.html. Retrieved 2009-11-20. ^ "How to get a Windows Home Server license fee refund". http://ss4200.pbworks.com/Windows+refund+on+Scaleo+2200+(SS4200-E). ^ "AFUL Racketware.info". http://www.racketware.info. Retrieved 2010-01-05. ^ "BBC News: Sci/Tec: Windows refund day". February 16, 1999. http://news.bbc.co.uk/2/hi/science/nature/279926.stm. Retrieved 2010-01-05. vde Microsoft Board of directors Steve Ballmer James Cash, Jr. Dina Dublon Bill Gates Raymond Gilmartin Reed Hastings Maria Klawe David Marquardt Charles Noski Helmut Panke Jon Shirley Desktop software Windows (components) Internet Explorer Office Visual Studio Security Essentials Expression Dynamics Money Encarta Student Math Works MapPoint Virtual PC Forefront Home Flight Simulator Bob Server software Windows Server SQL Server IIS PWS Exchange BizTalk Commerce ISA Server System Center Home Server SharePoint (WSS, MOSS, Search Server) OCS Terminal Services Microsoft Host Integration Server Technologies Active Directory DirectX .NET Windows Media PlaysForSure App-V Hyper-V Silverlight Windows Phone Windows Embedded Mediaroom HDi Web properties Websites adCenter Bing Channel 9 CodePlex HealthVault Ignition Microsoft Store MSDN MSN (Games msnbc.com ninemsn) TechNet Windows Live (Groups Hotmail ID Messenger Spaces) Live Games for Windows Live Xbox Live (Arcade Marketplace) Zune Social Gaming Microsoft Game Studios Zone XNA Xbox Xbox 360 Games for Windows Hardware Surface Zune (4 / 8 / 16 30 80 / 120 HD) MSN TV Natural Keyboard Jazz Keyboard Mouse LifeCam LifeChat SideWinder Ultra-Mobile PC Fingerprint Audio System Cordless Phone Pocket PC RoundTable Response Point Venus (cancelled prototype) Education and recognition MCPs MSDNAA MSCA Microsoft Press Microsoft MVP Student Partners Research Studies related to Microsoft Licensing Client Access License Shared source Licensing Services Criticism Windows Windows Vista Windows XP Windows 2000 (section) Windows Me (section) Windows 9x (section) Office (section) Xbox 360 Internet Explorer (section) Refund Litigation Alcatel-Lucent v. Microsoft European Union Microsoft competition case United States v. Microsoft Microsoft v. Lindows Apple v. Microsoft Microsoft vs. MikeRoweSoft Acquisitions Altamira Software aQuantive Azyxxi Blue Ribbon Soundworks Bungie Calista Technologies Colloquis Connectix Consumers Software Danger Farecast FASA Studio Fast Search & Transfer Firefly Forethought GIANT Company Software Groove Networks Hotmail Jellyfish.com LinkExchange Lionhead Studios Massive Incorporated Onfolio PlaceWare Powerset ProClarity Rare ScreenTonic Teleo Tellme Networks Vermeer Technologies Visio Corporation VXtreme WebTV Networks Winternals Yupi Annual Revenue: $60.420 billion USD (2008) Employees:89,809(2008) Stock Symbol:MSFT Website:microsoft.com Further information: List of assets owned by Microsoft Corporation Categories: Microsoft criticisms and controversies | Windows XP | Operating system criticismsHidden categories: Wikipedia articles needing style editing from January 2010 | All articles needing style editing | All articles with unsourced statements | Articles with unsourced statements from February 2010
Windows refund - Container Office - Prefab Building
