subject: Are Your Live Chat Logs Telling You Something? [print this page] Have you ever looked at your live chat history logs?
Have you thought about looking at them for ideas on new products to create? Or features to include in products you already have?
When your potential customers inquire about your products or services, they may be leaving you ideas for new products. You just need to be watching for the subtle hints they leave.
Your website visitor may unaware that they even left you an idea.
If a customer asks if you have a product or feature, that is a clue for you to know what products to include in your existing product line. Remember, it is much easier to sell a product that people are asking for. Plus it's free ideas. Isn't that cool? It's obvious that you can't think of everything. Let your website visitors help you with that. Besides they are the people that are using the products or services anyway.
These chat logs can be one of your most profitable resources. Make sure that when you sign up for a live chat software, it has a feature that will allow you to examine your chat logs. Then look at them with a "what can I learn from my customer's complaints" attitude.
Using this technique, you can let your website visitors be your guide, and direct you to more product sales. Make analyzing your live chat logs for new products or services be a part of your business model.
So next time you get what seems to be a website visitor you can't help, think again, it might just be an idea for your next great product or service.
