subject: Small Household Appliances Maintenance Repair Kettle Into A Tasteless 78 Yuan To 65 [print this page] Buy Buy
Electric kettle
Spend 78 yuan, repairs have to 65. Today, a wide variety of
Small appliances
Bring convenience to people's lives, but also exposed the uneven quality of good wilt, weak after-sales service and other defects. Often trapped in a "Renzouchaliang" dilemma.
Buy big to send small treatment differ
Yesterday (November 24, 2008), the United States in the country's Black Swan appliance care village shop that many of the brands
TV
,
Refrigerator
And other large appliances are engaged in promotion, customers can receive different points hair dryer, water, treasure, heating devices,
Cooker
Gifts and other small appliances. Imports of color television sets, according to a salesman say, if purchased
LCD TV
Problems, service personnel can be free onsite service and repair, but the failure of gifts can only get the shop address, after-sales is not responsible for home maintenance.
In small home appliances stores, the reporter learned that, although brand-name small appliances have the after-sales commitment, but most can not enjoy free home repair services, product quality problems arise, to be held within 9 days of identification issued by a single manufacturer to Market Returns, in the case of damage caused by human factors, the consumer only to the factory repairs.
Prohibitively expensive maintenance
According to Mr. Tong
consumers, he bought two years ago to spend 85 yuan, a soybean milk can be two years on only three out of the failure, because the warranty period has expired, maintenance becomes a big problem. Aftermarket manufacturers maintenance staff that models which have been discontinued, no
Fitting
The. Can point to some individual service, mouth opening of 40 dollars would, you figure it might as well buy a new one.
It is understood, such as iron,
Rice cooker
, Hairdryer, electric shavers and other small appliances cheaper prices, bad service is even more difficult. Some unknown small appliances or no after-sales service and maintenance points, the quality problem can only become a "one-off consumer goods."
Lay the blame can be complaint with the manufacturer
In the interview, the reporter learned that a small appliance repair is difficult there are two main reasons: First, most small household appliances manufacturers, vendors, subject to cost constraints, there is no perfect after-sales service system, the introduction of new products on special service units commissioned responsible for repairs, if slow moving or obsolete products, trust relationships in which they might be replaced; Second, accelerated replacement of small appliances, some manufacturers out after the original product together with accessories also discontinued, resulting in no maintenance. In addition, although some small appliances can be repaired, there are accessories, but because of maintenance and time consuming, laborious, small profit margins, some service providers simply decline to justify, or wild speculations.
This, the province that CASE staff, small appliance repair service should be a necessary part of the warranty period, regardless of which product is discontinued, the manufacturers have to do maintenance responsibilities and obligations, if necessary Returns or refunds. If the manufacturer is not responsible, consumers can report complaints to the business sector.
