subject: There Are Benefits to Hiring a Lawyer's Answering Service [print this page] A lawyer's profession requires that he or she be out of their office on a pretty consistent basis. This is especially true in busy urban areas, such as Philadelphia. If there is a concern regarding how calls will be answered and handled when the attorney is out of the office, then a lawyer's Philadelphia answering service may be the way to help with this concern. If the cost is a worry, then consider this. It takes less to have a 24/7 lawyers answering service on call than it would take to hire a receptionist full time.
Some of the benefits that a lawyers Philadelphia answering service can provide are:
Professional live call answering
Specific knowledge on the proper way to handle a lawyer's office call
The ability to schedule appointments
The use of customized intake forms
Forwarding calls appropriately
There is a big difference between a general business answering service and a lawyer's Philadelphia answering service. In addition to professional call handling techniques that are found with standard call agents, special training is given to lawyer office answering agents. These agents will receive training in legal terminology, different fields of law and taught how to correctly classify legal cases.
Additionally, a lawyer answering service can serve as a virtual receptionist. This means that the call agent will do more than just answer a call with your law firm name. These agents will actually appear as if they are a member of your office staff. This goes a long way in projecting a sizable and competitive practice. This benefit is not usually provided by a standard business answering service.
Scheduling appointments is another benefit of a lawyer's Philadelphia answering service. This can be coordinated with an online calendar. When engaging an answering service for a law office, it's important to find out if the service can synchronize with an online Outlook calendar (or whatever software is being used). One can even request a tour of the appointment-setting section of the service.
Also a lawyer's Philadelphia answering service can use customized intake forms that can be sent to you in order to be incorporated into case management software. One question might be whether or not a service can send an intake form directly by email and then connect the caller directly to a cell phone, if necessary.
Whether a lawyer specializes in criminal law, bankruptcy, personal injury or another area of the law, a lawyer's answering service can be a major benefit to the office through efficient, time-saving options.
There Are Benefits to Hiring a Lawyer's Answering Service
