subject: Options for Chicago Physician Answering Services [print this page] When setting up a physician's answering service in Chicago, the first question may pertain to the available options. Let's take a look at some available options. First of all, there are standard Business Answering Services. As a busy professional, a doctor's timeframe for getting things done is usually quite erratic. Needless to say, we're not talking about 9-5 banker's hours. There will most likely be emergency call-ins and calls from patients who are currently in recovery. Hospitals may also call for medication changes and a variety of other questions and authorizations. Many of these calls will come in what many would consider to be "off hours". It will also be true that many of these calls cannot wait until the doctor's regular office hours. This is where a business answering service can assist with augmenting a regular office staff in order to forward calls according to their priority and urgency.
A dedicated medical answering service in Chicago can be more specific in catering to the needs of physicians, in particular. A doctor should understand that a medical career, while noble and helpful to society, is also really a business. A business is interested in providing more than just needed product. It must also address the needs of customer service. This is even true in situations that are not considered medical emergencies. The most important thing is that a doctor's patients/clients feel that there is 24/7 availability. This is generally true of most businesses. A dedicated medical answering service will understand the specific needs of medical profession practitioners.
Why Choose a Physician Answering Service?
There is a good reason that doctors in the Chicago area choose a physician's answering service in Chicago. Doing so eliminates the huge complications that can arise when a receptionist is out for the day. This can and will happen and doctors will most certainly want to avoid these problems and backlogs. The easiest way to do this is to outsource this aspect of their office. Physicians are also aware that first impressions are very important. If a referral or other potential new patient alls the office, being answered by a professional, courteous voice will go a long way in making a good impression. This is a necessary ingredient in presenting a professional image for the office.
Another, often overlooked, aspect of engaging a physician's answering service in Chicago is that it is cost-effective. The funds that it would take to duplicate these services, with in-office employees, represents a cost prohibitive investment. An outsourced answering service will mitigate this concern.
