subject: How to Avoid Getting Negative Feed Back on Ebay [print this page] Feedback on eBay is used as a reputation on how well you do business with others. Nobody wants to have negative feedback on their profiles, especially if you're starting out a business. Negative feedback can sink your business in a heartbeat. Learning how you can avoid getting negative feedback from your customers is a very good way of building a solid reputable company on eBay. By following some amazing tips and advice you can create a substantial amount of profits from simply maintaining a strong eBay profile. Imagine creating an amazing book of return customers simply by using your feedback as an asset.
Overall View on Negative Feedback
Complaints are always going to arise in any business, no matter if your business is online or in a retail store. Negative feedback is like bad word of mouth advertising from your customers. Imagine if you have a customer that experience a problems and were never resolve and they posted a negative feedback on your profile. That is like having a criminal record and potential customers will judge your base on the negative comments you received. By learning how to resolve complaints you can avoid any negative feedback from damaging you eBay profile and causing your business thousands in sales. The majority of the time negative feedback is never needed or is used in a wrong way. Most of the common results of feedback are the following:
Buyers Expectations It's so easy for a buyer to misunderstand an agreement made on eBay because a lot of buyers are new buyers that don't understand the terms agreed on. For this same reason you should never assume that the buyers understands everything there is about eBay buying process. You should always dedicate a special terms of expectation for your customers. This should list three things
o 1. Shipping
o 2. Condition of the Item
o 3. How to Contact The Seller
By using these three mention tips will assure you any complaints from your buyers. It's very important for them to have a way of communicating with you in case there is a problem. My favorite way of communicating with my buyers is to add a note from my eBay company and detailing the three items mention. I include this note with their package assuring them how to get in touch with me. The condition of the items is good and how to leave Positive Feedback. It has been working for me like a dream.
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