subject: Pharma Call Centers: Leverage To Differentiate From Competition [print this page] This article provides a clear vision on how the new approach of pharma call centers work.
These contact centers cater the services for the marketed drug by the pharmaceutical companies right from collecting and collating the adverse events, providing information regarding the product, receiving the product complaints, conducting market research and customer satisfaction surveys on the products, assist in subject/patient recruitment and retention in clinical trials on behalf of the pharmaceutical and clinical research companies. The pharmaceutical companies are benefited a lot by this process as they could concentrate more on core activities.
Multi-disciplinary team
Multi-disciplinary team of healthcare professionals range from pharmacists, nurses, physicians to certified healthcare agents. Only Well-experienced and trained executives with specialized skills can handle all type of queries round the clock. Scalable teams and services that provide seamless interface with medical, regulatory and scientific departments can serve all of your needs.
Well-experienced and trained executives with specialized skills handle all type of queries round the clock. Hence to provide seamless interface with medical regulatory and scientific departments, the Pharma call centers will be hiring all professionals from multiple disciplines from pharmacists, nurses, physicians to certified healthcare agents.
Creating: first impression
The contact centers hired by the various Pharma/Biotech/Device Manufacturers/CROs and other Health Care providers create a positive first impression and maintain a good rapport with the professionals to serve the customers and streamline their access to quality healthcare.
Retain: good relation between customer and your valuable staff
The services provide value to the clients by serving them with compassion through an accurate answering system, to relay all the responses faster, simpler and with added value.
Looking Ahead: Giving solutions
The contact centers can also resolve the medical/scientific queries specific to products online that helps various stakeholders. Any information pertaining to product, having that information will allow the contact centers to serve their customers and themselves more effectively.
