subject: What Is Going To Happen If My Shipment Is Refused? [print this page] Shipping COD is something that more and more companies are looking into again, and you shouldn't have much problem finding a Houston courier that will carry goods for you for COD shipping. The one problem that you might have to worry about though is what the consequences are going to be if someone refuses something that you ship to them COD.
Everyone is legally allowed to refuse anything that is shipped to them COD. This is a law which is designed to protect people who like to have things shipped to them in this manner. Without that protection, customers could be easily abused by companies that ship them products which are misrepresented, and then be compelled to pay for them due to the COD shipment. With the right of refusal, customers are better protected.
Just because customers can refuse your products doesn't mean they will. In fact, there are some easy steps that you can take to help make sure that your packages do not get regularly refused. One of the things that you're going to want to do is to make sure that you ship the exact right item to your customers. Ensure that you always send out the right order, and many less of your packages will get refused.
When you ship something COD and it is refused, it is likely that you are going to have to pay extra for the shipment. When you pay a courier to ship something for you, you are only paying them to pick up the item from your location, and deliver it your client. When a COD shipment is refused, the courier is going to have to do something with the package, namely, return it to you. Essentially they are going to end up doing twice the work that they charged you for, and they will have to pass some of that extra cost back along to you.
If you do have a shipment refused, the courier will usually apply a fee or a surcharge to your account. This is why couriers will typically only allow COD shipping for full account members with their company. This provides them with a degree of security by ensuring that they will be compensated if something should happen which causes the shipment to be refused. In all likelihood though, you won't have to worry about this, as far more of your COD shipments are going to be happily accepted than those that get refused.
