subject: How To Ward Off Losing Your Data To The Lackadaisical Desktop Computer Repair Guy [print this page] This issue in the Desktop Computer repair profession ranges near near the top of my frustration list of patterns by many Computer repair technicians. I am referring to the practice of a few amateur Computer repair "Gurus", and even a few big company franchises, taking the easy way out to repair a Desktop Computer by telling the computer owner that they have to wipe the hard drive and Reimage everything.
Hi, I am Bill Arnoldi, founder of FireBall Tech Computer Repair in Tucson in Tucson, Arizona. In my judgment, I am still trying to work out how a person can call destroying and re-installing a "fix" for any Desktop Computer repair trouble. On my list of remedies, that is my last solution. More Often Than Not it kind of leaves me feeling a bit defeated. But, as I seldom have to ever do that, I think only three or four times in the last eighteen years, it is not a serious matter for me.
So why do so many PC repair "Gurus" find it so easy to resort to demolishing the client's data and erasing their hard drive as a solution to a Desktop Computer repair problem? Here are a few of the rationalities.
1. They really do not know how to resolve the trouble. This is the number one reason. Most of the time this is the method most frequently employed by technicians that have next to no experience in actually troubleshooting and repairing Desktop Computers, you acknowledge who they are. Its the individual, often hardly out of high school, that grew up playing with desktop computers and constructed their own gaming system so he imagines they are an expert at repairing PCs, or the individual that studied on their own and proceeded to get a credential because they answered all the questions right on a piece of paper. Any way it goes, they just don't have the skill and this is their only solution to a somewhat difficult problem. What is worse is they are taking advantage of the client that is trustful in their "expert" determination that this is the SINGLE remedy to their issue, frequently leaving the client with a feeling of regret for not having backed up all their information, written documents and photos and losing them because of the Reimage.
2. Volume equals more profits. It takes more effort and time to troubleshoot and attempt repair paths on a PC with compound troubles. Often a customer is looking for the optimal cost for the PC repair. In order to remain competitive and preserve a bulk of business, a PC repair company may resort to the format and re-install of a PC because it uses substantially less time than actually solving the matter. Thus, they can make a lot more money by engaging the quickest route to getting the PC up and working again. Again this is not generally in the consumer's best interest because they end up more often than not losing their data and needing to Reimage all of their software programs on their own.
3. Laziness. This constitutes a little of both of the above-mentioned plus a terrible mental attitude, but is in truth self-explanatory. The Desktop Computer technician or the company doctrine is to take the easy way out, head off potential complications, get the PC Computer out the door restored, and do so with the smallest amount of effort, time and expense. It is a "repair mill" mindset. In general, they just don't worry about the client. Rather, it is all about whatever is simplest and most gainful. Again, the client becomes an unknowing dupe of unskilled business mental attitudes and patterns.
A comment answer by a self-asserted Desktop Computer repair guru on a forum posting by another newbie technician asking "What's a good turnaround time on PC Computer repair for consumers?" read the following: "It really counts on clientele, If you want to do this in a full time extent, you should be able to do this in about 8 to 12 hours. If you just reimage the Desktop Computer it shouldn't take more than 2 hours." I guess we know how he works.
A authentic technician can resolve nearly any trouble without resorting to wiping a hard drive and re-imaging the operating system, also referred to as reimaging a PC. A PC repair tech with a real concern for the client's best interest will use everything in their arsenal to repair a problem before resorting to a complete reimaging of a Desktop Computer system.
In my own Tucson Desktop Computer repair company, I can site a lot of examples wherein a customer brought in a Computer to me because they were told by another Desktop Computer repair individual that it was essential to reimage the customer's Computer concluding in complete loss of their information, only to discover that indeed, it could be repaired without any loss. Yes, sometimes it costs more than reimaging a system as a result of the extended repair procedures, but the client more frequently than not would preferably pay a little more than lose all their data, and all too often, their valued libraries of family memories on the Computer in digital pictures.
My suggestion to consumers is to ask around and determine the reputation of the Desktop Computer repair tech. Don't be unwary and easily accept a PC Computer repair technician's statement that a total wipe and Reinstall of the hard drive is essential. Drill them on the causes why it is needed, and what the alternatives are. At the very least, always tell a Desktop Computer repair individual or company that they should contact you for authorization ahead af erasing your hard drive and restoring your Computer. Be aware as well, that numerous of the nationwide franchise operations use a business model wherein a series of mandated token troubleshooting measures are set about before the company policy prescribes a complete Restore of the Computer is mandatory for trouble resolution.
