subject: Getting The Best Out Of Technical Support: Some Quick Tips [print this page] In the IT world there is perhaps only one thing more stressful than your personal computer going wrong, and this is your website going wrong. A website problem is of a whole different order since you literally have no idea how many users are affected.
On discovering a website malfunction, understandably your first reaction might be to pick up the phone and dial the technical support team at your web hosting company. There would be no harm in doing this, and, should you choose cheap website hosting by EUKHost, you would be sure of a helpful response.
But this quickfire initial reaction on your part may not be the most immediately helpful to you. Paradoxically you could save more time in the long run by first getting a clearer picture for yourself.
Do this by thinking through the problem thoroughly and asking yourself the nature of the problem: "my site is failing to load in my browser", or "this page is full of horrible content I didn't add myself...Someone's sabotaged my site!". Defining the problem in your own terms like this can be really helpful.
The next step is "phone a friend". Find out if your friend also experiences the problem.
Finally, note down everything you have ascertained, including any relevant URLs and the time you first discovered the problem.
Then contact technical support armed with your more comprehensive picture. Web hosting from EUKHost provides technical support 24/7, 365 days a year, so you won't have trouble getting hold of us.
You will soon discover this more methodical approach will help direct the technical team to the core of the problem a lot quicker.
With affordable UK website hosting from EUKHost, you will find our technical support is second to none, and we will do our level best to help you find a speedy solution.
