subject: How To Avoid Losing A Deal By Raising Sales Objections The Customer Never Thought Of [print this page] Sales are a very eclectic field and every commodity or product has a market and a particular niche of customers. Therefore it can be said that the sales as a field can be applied to every type of product and commodity. Therefore, most of the work in this field is based on the relation and interaction between the sales person and their clients. This interaction includes the sales presentation and also the sales pitch that is presented by the sales person in front of the client. Then again, this also includes the problems and the ensuing sales objections that are posed by the clients regarding the products.
Sales objections are not only common but they are quite mandatory when it comes to making a sale. The fact remains that even the sales person needs to know about the major flaws and drawbacks in the product that makes it lesser than the products that pose a serious competitive threat to the proposed product in the market. These sales objections can actually help in making the product better and more suited to the customers needs.
Handling a sales objection is a very delicate matter and it should be done with patience and calm precision. After all, there is no shortcut in this field and a sale most certainly is effective if it is honestly done. It might be easy to con a person into buying the product but it can only be done once. This is not the process of creating client networking and fixed customer flow.
However, there is one more reason why it is necessary to remain calm during handling a sales objection and that is because in case of over confidence or over excitement, there is a fair chance that the sales person might blab or utter something that might succeed in confusing the customer more or even give rise to related and stronger sales objections that might be very hard to explain or solve.
The sales person should always primarily inspect the product for themselves. This would give them a fair idea about the possible angles and points of the product that might actually give rise to doubts or sales objections in the future. They should also prepare themselves in case of such an eventuality. However, even in this case the person should remain calm and should try to focus and align themselves with the customer. It would then be very easy for the sales person to understand the problem areas of the product that is likely to be troublesome for the particular clients. Addressing these problems might just be enough. However, there are some products that have multiple problem areas but the problems rank in order when it comes to the area or weather etc.
In these cases it is necessary that the customer is helped through awareness and troubleshooting in these particular areas and the sales person should try to downplay the faults or drawbacks that might not be so major in those particular areas.
