subject: Whats The Difference Between Customer Sales Objections And A Simple Customer Question? [print this page] Sale is a wide field that has room for many aspects and a variety of categories of people who have a direct correlation with each other in terms of buying and selling of the product or the service of the sale.
The very direct relation is that between the customer and the sales person. These two categories of people are the basis of the whole infrastructure of the sales field. The sales person and the customer are the two aspects that create sales that are they represent the buying and the selling which is what the sale is all about.
Now, in any transaction there are always aspects of hurdles that might prove to be hazardous to the sale in general. In this case the sales objections are the said hurdle. However, the hurdles are not all evil. In fact in the right light they can be used as negative yet useful feedbacks and the company can actually benefit from the development that might ensue due totes feedbacks and the product can be improved to better and more users friendly.
However, before any of this is possible, it is necessary that the sales persons are clear in their heads about the basic working and structure of the product and they should conduct a productive inspection of the product themselves prior to preparing and launching into different targeting sales pitches and presentations. This will give them a clear idea about the strengths and the weaknesses of the product and they would have a clear idea about the possible points that might lead to sales objections.
Once the sales people are in their presentation they should however make sure that they understand the difference between an honest query, miscomprehension of the customer and an actual sale objection. This is only possible if the knowledge base of the sales person about the product is crystal clear.
Sometimes the customer might be confused or have some honest doubts about the product and these questions should be treated in the same vein as in once the doubt is cleared there is a fair chance that the customer would then be receptive to the rest of the presentation and they might easily be converted into sales.
However, in case the sales person is confused about the intent or the nature of the question, they should still keep their heads and be calm and focused while addressing and answering the questions. Any over excitement or over anxiety might actually lead to the sales person blabbing and that might lead to further causes of sales objections being highlighted.
Objection handling is necessary but in some cases overcoming objections is not the priority rather the priority is to make sure that there is no miscommunication with the customer and they do not have any unnecessary doubts about the product that might become a sales hindrance in itself.
Other than this overcoming sales objection is a very important part of any sales deal and that should be effectively and efficiently handled during the whole process of the sales pitch.
