subject: 642-165 Study Guide [print this page] 642-165 Exam Unified Communications Contact Center Express Implementation Exam Number/Code : 642-165 Exam Name : Unified Communications Contact Center Express Implementation Questions and Answers : 89 Q&As Update Time: 2010-10-08
642-165Exam Topics Implement a Unified Contact Center Express System Describe the process for installing Unified Contact Center Express 7.x software and hardware Describe the process to configure Unified Contact Center Express 7.x software and provision the users to meet customer requirements Describe the process of using the Unified Contact Center Express 7.x Application Editor Describe the process of provisioning Unified Contact Center Express 7.x applications Operate a Unified Contact Center Express System Identify basic Unified Contact Center Express 4.x user tasks Identify process and tools available for troubleshooting Unified Contact Center Express 7.x Identify process and tools available for monitoring system operations in Unified Contact Center Express 7.x Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express 7.x
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