subject: Hotel Reservation Software – An Introduction [print this page] With the growing competition in the hospitality industry, the need for effective and efficient management of the hotels, motels, and lodges is being felt by their owners. Hotel reservation software is truly a boon for the hoteliers looking to provide 100% customer satisfaction without having to work really hard for the same. The software not only helps automate the process of reservation in the hotel, but also helps the efficient management of the same.
Whether it is making reservations, bookings, billing or keeping track of the customers, the hotel software provides everything at just a few mouse clicks. This software is principally created to suite the requirement of the hotel management and can be easily installed and manipulated according to the specific need of the hotel. Software for hotels primarily runs on Windows, but can be developed to suite user requirements. The functions performed by such software include room reservations, bookings, customer check in and checkout, integrated statement for all customers and hotel billing. Benefits that can be derived from such an application include:
- Save the processing time
- Easy and quick reservation
- Keeping track of customers' information is easy
The most prominent software being the hotel reservation software, which features dedicated room booking and reservation utilities. They help in storing the information regarding room availability and expected duration of stay of the occupier. This will help the customer to have a beforehand report on the availability of rooms and booking status. Nowadays, hotel reservation systems are integrated with online access provisions, such that it facilitates users with online booking and reservations, and provides a unique and intuitive interface improving the way web is used. Other additional functions include:
- guest room reservation
- group operations and management
- authorization of credit card
- seasonal rates setups
- multiple currency payments
- daily room and revenue report generation
- guest arrival list and guest folio
- Receipt generation
The hotel software can be employed in front desk department, housekeeping department, reservation department and accounts department of any hotel for proper organization of the hotel activities and day-to-day operations. This capability offers a wide range of adaptability that satisfies both the customers and hotel personnel.
