subject: Field Service Management Software [print this page] As the company grows, it wants to reach out to its customers by enhancing their services and minimizing errors. One of the best ways to do that is through field agents who reach out to clients through sales or supporting services. To keep a track of every assignment of the technicians or staff, who are the face of your company to the clients, can be quite a task if done manually. The answer to optimise and process full information on each assignment of each field employee is the Field Service Management Software.
As a part of the customer service function of the company, field service plays the vital role of representing your company to customers. Thus, managing field service effectively translates into boosting field employee productivity. A Field Service Management Software , allows you to have a mobile process that can consolidate the entire database of such employees. This includes dispatching and scheduling to a particular site as well as ensuring that customer service is not compromised. Every work order involves dealing with manual notes, product or product part data, billing details and many other things. Field service automation helps you format this information, as well as transfer, consolidate and get quick results for decision-making and troubleshooting. Besides, it also helps you to track various aspects of your work processes such as wireless communication, client rapport, past data view and on-field administration.
For companies dealing in installation of equipments and systems, field service management works wonders, as their on-field demands include repair-and-maintenance services. Its real-time reporting of data ensures:
Minimum travel time
Greater efficiency of work force
Grading of the potential and skills of every employee
Minimization of technician time
Prioritising in case of crisis
A lot can go wrong with a tight schedule for field agents. With field service software, you can avert present moment crisis. All you need is field service software that is prompt and has a user interface that suits your company.
Fulfilling these requirements, Asteas constantly evolving technology provides the perfect field Service Management Software for your company. Completely automated, this software streamlines workflow and day-to-day processes. Different types of service management solutions, recommended in the industry, are built into this software. As a result, your company can automate day-to-day processes and also look at long-term growth by increasing the output effectively.
Compared to other available field service management software available, Astea provides deeper analyses of your company sales, management and service, thus giving you a view of your organization as a whole rather than in segregated divisions. Its features include call management systems, dynamic scheduling, dispatch and closure capabilities. It also has the facility to apply contract templates and implement automatic contract renewals. Asteas software can work to support both single-site and multi-site operations and it restructures the system to reduce inventory levels. Its unified and modular approach, is up to date with the servicing industry and helps you conserve your current investments, decrease your cost to company and trace your growth.
