subject: What To Expect From An Electronic Document Management System [print this page] Are you considering acquiring the services of an electronic document management system?Or, are you thinking about replacing or upgrading the services of an electronic document management system?Then by all means, read on as we provide a brief description of the services of an electronic document management company and discuss what to expect from their support staff.
A high-quality document management system will provide dynamic, customized document management solutions.They should have the document management knowledge, experience, and product diversity to allow them to utilize state-of-the-art software and procedures to ensure success with every project.A superior electronic document management system should have a certified consulting staff to recommend, implement, and support a document management system that will allow you to access information immediately.
If you need to replace, upgrade, or add to an existing electronic document management system, look for a company that provides these dynamic and customized solutions.Make sure the company you find can implement this electronic document management system and ensure your ongoing success with high-quality hardware and software support from a knowledgeable, certified staff.
A high-quality document management company will be able to support their customers in all systems solutions they implement, especially electronic document management solutions.They will have a Software Support Group, trained and certified to service their customers through online remote as well as onsite support.Additionally, they will have a Technical Support Group to service and maintain any customer-owned hardware.
A superior electronic document management system will have a Professional Services Group responsible for the support of all enterprise document management software solutions they implement.Their software installations should range from stand-alone to enterprise-wide systems developed by industry leaders known for their innovative, contemporary, and practical approach to information management during its lifecycle.
A reputable document management system should also have a Technical Services Group responsible for maintaining and servicing all document scanning equipment, including document, microfilm, and microfiche scanners purchased by customers.Most often these machines are used to transfer documents into a customer's electronic document management system, so it is very important that a Technical Services Group be available to service them promptly.Members of the group should be tested and certified by the individual manufacturers as to competencies and technical expertise in the repair of such products.
A high-quality document management company will be able to provide fast and secure online support for any Electronic Document Management System (EDMS) through an interactive Web program.This online support provides the following benefits:
- Drastically reduced call times
- Faster problem definition and resolution via remote access
- Reduced repeat calls for the same issue
- Decreased call escalation
- Fewer support errors
Here is how an interactive Web program works:
- Customers engage an electronic document management system's solution engineers using a strategically placed hyperlink on their Web site or via telephone.
- A solutions engineer monitoring the queue is immediately and opens a call with the customer.
- Via remote access, the solutions engineer is able to see the user's computers over the Internet, allowing the engineer to diagnose the problem quickly and efficiently.
Remote access and control is only used if permitted by the customer.The process is easy to understand for both novice and advanced computer users thanks to permission prompts that are formulated as simple "Yes/No" questions.
We hope the above will help you find the perfect electronic document management system for your company's needs!
