subject: Why Customer Support Should Be A Big Factor In Choosing A Web Hosting Provider [print this page] When choosing a web host a directory of all the available services is invaluable. Even more valuable is what makes up that decision and how it fits with your hosting experience. Obviously choosing a host takes in a variety of factors: reliability, price, intangibles (green hosting, etc.), and support. Often times the case for support is understated.
So often we don't worry about things until we need to use them: insurance, customer support, etc. We think that because we're saving money that we're alright because we don't have to communicate with the support personnel every day. However, when you do need customer support you find out that your good deal is fraught with long wait times and a representative with a hard to understand accent.
I admit that my accent is difficult to understand at times unless you're from my geographic region. So I take no offense when someone asks me to repeat myself or clarify a remark. I have found that U.S. based customer support is always a plus for me when choosing a web host. I also look up customer satisfaction ratings of the host and reported wait times. I do these things because I have been saved before by the actions of a quality customer support representative and I have steered towards a better hosting deal as well.
There is no worse thought then you know your site has crashed and you need support and dialing that number hoping that you're not down additional time while waiting on hold. Let's face it when you're having problems with your website you're losing money and losing customers. So while choosing your next host make support just as big of a factor as price and reliability.
Why Customer Support Should Be A Big Factor In Choosing A Web Hosting Provider
