subject: Hot Nor Cold Nor Enough Means That Air Conditioners [print this page] : I am one of the city : I am one of the city
Consumption Who named Ma. August 2003, one in my city
Home Appliances Bought a store Samsung Card type air conditioner, use the cooling effect did not take long to find is not very good, but can barely use. Then re-use the winter, found the air conditioning and heating effect is very good, open a few hours, they can not achieve a good temperature setting. We find the maintenance department, after they check the air conditioning was added to the fluorine Leone. Not available a few times, the same problems have appeared.
Each summer, winter, with air conditioning, refrigeration and heat effects are not very good, every time maintenance workers to resolve the program is to add fluoride Leone. Once in our reminding, the maintenance man made a thorough inspection personnel on the air conditioning and found air conditioning
Brass Has seriously deformed. However, after replacing the brass problem has not been resolved. Has had seven or eight air-conditioning repair, maintenance records also remember one full to the brim. We note that the air conditioning is always bad repair quality and asked for replacement of air conditioning, has repeatedly said the maintenance workers can definitely put air conditioning repaired, not willing to replace air conditioning. The results have been dragging on so, with air conditioning has been more than three years of warranty, maintenance department was no longer willing to provide free maintenance. Air-conditioning at home furnishings become, we feel that this responsibility should be held by the Samsung to.
Soup sister Survey: To contact "Samsung" after-sales
Service Not easy, first by Tang Mei 114 Query "Samsung" the maintenance in Shaoxing phones, but can only be found in specialty stores and Samsung Samsung
Mobile After-sales service call. Tom was then linked to the appliance store sister, staff said the air conditioning service by Samsung's own responsibility, they did not Samsung air conditioning maintenance in Shaoxing phones, consumers can only call "Samsung" the national call .
Subsequently, Tang sister store staff under the phone, called the "Samsung" the national call, operator services, good attitude, but he said he did not deal with the right situation can only record to reflect to the relevant person in charge . Sister in the soup many times, "please contact as soon as possible" at the request of more than one hour after the call back Samsung after-sales service staff, said, according to their records, Mr. Ma actually had air conditioning repair, but the record only three times a single repair, which There are two times later canceled.
To prove only air-conditioning did repair several times, Mr. Ma will maintain records faxed to the Samsung. The next day, Tom has made Samsung sister national call, the phone is another staff person in charge he would not disclose the phone, still answer will be reflected as soon as up. Until the third day, only replied that Samsung has received a fax, they will arrange for maintenance in Shaoxing Department of Ma-site inspection of air-conditioning, and try to maintain good air conditioning, if the maintenance is poor, the headquarters will be under the case. And this time, Tom Mui and Mr. Ma has played at least about 10 calls, the problem still not been solved.
Soup sister comments: Samsung is a big company, which provides consumers must be uniform for all the maintenance reports to the national call, then contact your local hotline service stations. Such a provision may be to facilitate their
Management
, But in fact has given consumers the trouble. Call the service hotline, the operator does not deal directly with power, only to report, how to deal with what, when handling, consumers can not tell, but if the call back to the consultation, the operator has changed the contents of the first repair had to repeat again, get the same answer. Consumers can only passively wait for news at home. Tang Mei sincerely hope that the big companies such as Samsung, in both internal management, and more for consumers to consider more humane in a number of services to address the problem of efficiency can be higher.
Hot Nor Cold Nor Enough Means That Air Conditioners
