subject: Hosted PBX VoIP with Call Center Service [print this page] All businesses strive to build up a strong customer base, and an efficient business telecommunication system goes a long way in making this possible. Modern hosted PBX VoIP phone systems come with advanced call center services that offer excellent caller interface and promote the functionality of your business.
Establish a Full-Featured Call Center Anywhere
A hosted PBX helps your business to set up a complete, full featured call center, anywhere in the world. The advanced features of the system enable call management. A wide range of distribution policies, including skills-based call distribution ensure that all incoming calls are dealt with efficiently. Callers are welcomed with professionally recorded greetings and allowed to select from a menu of options to reach the right extensions. Priority routing enables the automatic call distributor to recognize the calling number and then route the call accordingly. This ensures that important calls are given the priority they deserve.
Forward Calls Quickly and Efficiently
Using interactive voice messages and portal interface, hosted PBX systems ensure that calls are routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants. During peak hours, call volumes can shoot up. VoIP PBX systems then allow call queues to be routed to a group of service agents, resulting in a simultaneous call blast. The first one to pick the call answers it. So callers get to interact with a live person rather than an auto attendant. Unattended calls can be redirected to voice mail boxes which can be retrieved later.
Configure Your PBX Effectively
In additional to all call center services, the hosted PBX phone system come with a number of flexible call management features. You can conveniently configure your PBX to create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold and much more.
Service providers ensure that you get all the call management features of hosted PBX VoIP phone systems at reasonable charges using a web interface and dedicated phone line.
