subject: Zendesk Android version of their application to IT helpdesk support [print this page] In business on my day job, as well as MBA students, always enjoy being able to write a release note or review of an application that is open to the world business. Today we received a letter from Zendesk IT helpdesk management software company that just released Android request for technical assistance measures and support staff to remotely manage and support the customers request tickets when traveling with their Android phones.
About Zendesk
Zendesk is an integrated software package, the purchase of the company, rather than creating their own IT support system. These systems allow companies to manage, assign and complete applications for IT, and to provide expertise for end-users to look before opening a ticket. Zendesk integrates social media like Twitter and online forums as a way to provide customers with self-service way to learn what others with similar problems have to do to remove them.
Software Zendesk is completely tailored to individual business needs, even going so far as to allow companies to use their own colors and logo in place of the standard Zendesk appearance. It also promotes tight integration with other software companies can use such as Salesforce.com, Twitter and whine. Some of the more well-known companies who use it Zendesk Twitter, msnbc.com, Lonely Planet, SAP, and even the Denver Broncos. Quite an impressive list of smaller companies was used to start.
Android App
Zendesk Android application of IT to access and update service tickets, view the entire threads ticket, and even add new users. Frontline staff are able to create new tickets and check the status of tickets and the thread previously created. Careful reading a few comments on the Android market suggest that this application provides a much better experience than using the cellular network.
Because it is for companies with limited customer group, only Zendesk existing and potential customers will use this application. Fortunately Zendesk has more than 5,000 companies and is a fast growing company to run this application therefore potentially has a wide range of the ever-growing Android platform.
If nothing else, the exemption is a signal that business enterprises are increasingly willing to adopt the Android platform as a versatile mobile that really is. How Android becomes more popular, the company will account and well see a few big name companies developing cool new tools for professionals. Certainly be an exciting time for Android user and professional activities.
Does your company use Zendesk? Even better, youre one of those eminent representatives of IT in the company Zendesk? Let us know what you think of an application in the comments.
