subject: Overhead Cost Saving In Bpo [print this page] BPO units across the world are on a cost cutting drive. Many of them have slashed down their prices for call center services, while others have decided to hire cheaper manpower. The resurgent domestic call centers in America are doing something else to go easy on the expenditures. They are allowing agents to work from home. It does not take much for an agent to start working outside an office. All they need is a computer and high-speed internet. These away agents keep a close association with the managers and supervisors at the call center. Such a way of working certainly saves money for the firm.
When a BPO unit allows their agents to work from home, they are saving on what is known in business parlance as overhead costs. This is what business firms have to pay to maintain an office, an infrastructure, which can be slotted as establishment costs. When the call center agents are doing their work from home, they need no office space or desk to operate from. The concept of the virtual office is realized and that is quite beneficial for the firms financially. With the rise of digital technology, it becomes easier to monitor and coordinate with agents when they are working from home. The internet can help your managers keep a close tab on the work that they are doing.
There are other advantages of the agents working from home, other than the overhead costs that they save. Operating from home gives these agents additional time to do their work. The trouble of commuting to the call centers and back is not there. They can utilize this time to do some extra work. Their productivity is increased because they are working in an ambiance where there are no distractions. They can concentrate wholly on the task at hand. They can work at their own pace without being pushed around by peers and friends at work. They can devote more of attention to their job and to be frank, to it more seriously because they are aware of the third eye of the call center watching them constantly. They know that their lapses in performance will have serious consequences and they may lose their job, too.
An ideal advantage of working from home for a telemarketing agent is that they can work in a stress-free climate. Call centers are known to be zones where tensions fly thick and fast. Employees are under pressure to perform and when they find their peers are clinching high-value sales, they become even more insecure. They tend to make more mistakes when they are trying to push things through. That's something that work at home agents don't have to encounter. They can work at their own pace and try to do their best. The BPO service managers can do well by keeping these agents under strict monitoring. They can listen on the calls that they make or receive. With the right amount of guidance, the agents cannot just do well for their team, but also save capital costs.
