subject: Five Star Set Up A "home Appliances To The Countryside," Working Group [print this page] Jiangsu Province as a Five Star " Jiangsu Province as a Five Star "
Appliances to the countryside "The first successful enterprises, the province has sold more than 90 stores
Home Appliances Countryside products. To actively promote the project, has set up a Five Star "home appliances to the countryside," working group will be bringing home appliances company in 2009 to promote the work focus to include one of the elements. It is understood that the financial center of the five-star headquarters has allocated 500 million yuan earmarked for special appliances to the countryside product procurement, set up a special independent accounts, arrange an independent specialist finance staff settled. Five Star sourcing arrange to purchase the product on the countryside and sales promotions with suppliers docking, on the successful sales ahead of forecasts, sales control, close contact with the upstream suppliers to ensure best-selling product sourcing, commodity stocks continue to file .
Employees pass the examination for posts
It is understood that five-star "appliances to the countryside" training by the Training Department Operations Center to promote unity. Five Star Training Department is responsible for the headquarters operations center, branch and store staff training; Service Training Department is responsible for distribution and after-sales network staff training; Information Centre responsible for internal sales information inquiry system module development, the government management system operation training for home appliances to the countryside. Three departments have designated three trainers for "home appliances to the countryside" policy, the preparation of lesson plans terminal sales, operating vice president of the five-star all divisions, Operations manager for all staff and all the stores, sale, and distribution managers, ministers accepted trained teacher training, and have experience training lectures. In the February 5 star trainers have been trained on the place, on the 10th in the province of all sales outlets and service network in place staff training, and conduct rigorous evaluation to ensure that each employee passed the examination for posts. By the end of February before winning five-star product manufacturers will be complete with all the end of all staff product knowledge training.
Another five-star center has requested the development of home appliances to the countryside related to specific performance appraisal system. Communications within the OA system supports all the store's weekly performance of home appliances to the countryside, while the establishment of a special incentive fund to encourage employees doing the work of home appliances to the countryside. Five Star Inspection Department will be the implementation of home appliances to the countryside as a company inspection program content, announced to all employees and customers hotline 1395863000 inspection, strictly investigated and dealt with acts of irregularities.
Run appliances literacy seminar Rural consumers generally use common sense and use of household appliances skills to understand the less, in the case because of improper use, can cause a number of incidents, the Five Star to be launched in a number of towns and villages on a regular basis knowledge of home appliances seminars to improve knowledge of the rural consumer appliances and electrical safety. Five Star Trading Assistant Director of the Centre introduced Chen Jiu-Sea, Five Star will use the local "market" and other places, on the home appliance purchase, use common sense and universal explanation and advice on home appliance products to facilitate the choice of farmers.
Addition to Washing Machine , CRT TV , Refrigerator And other after-sales personnel do not need professional installation of appliances, five-star in the distribution in place, will be on site to help with simple installation or commissioning, and provide electrical use of the knowledge presentation. Married people to buy appliances for rural, five-star will be a special float for distribution. Special local customs, and five-star will be full compliance with the requirements of the local customs service. Purchased during the summer heat
Air conditioning , Refrigerators and other appliances, Five Star would provide the purchase Ji Song-box services to ensure farmers enjoy cool in the first period.
After-sales service team on standby To cooperate fully with the work of home appliances to the countryside, Five Star professional service team on standby, 4008286666 National free service hotline open 24 hours, to ensure that the user's service requirements to achieve a timely response. Need five-star site services, and county (city) user site service within 24 hours; township and village users within 48 hours, in remote township and village site service within 72 hours; special circumstances, the star can provide expedited service. Five-star headquarters call center, operations center, branch operations and consultancy services and appliance stores will require customers to conduct telephone interviews and home visits, and timely monitoring, evaluation, improve service quality, improve customer satisfaction.
In the Returns, the star will be based on actual customer Returns to learn more about the reasons, if necessary, store sales and customer service staff person at home about product usage and guide customers to use household electrical appliances to avoid customer because the product caused by improper use of a misunderstanding on the product quality and reduce performance because customers do not understand the unnecessary red tape. Five Star also offers a free appliance package on behalf of custodial services, to facilitate customer Returns.
Five Star Set Up A "home Appliances To The Countryside," Working Group
