subject: Quality and service is still the largest auto consumer issues - quality, service, automotive consumption - auto repair and maintenance industry [print this page] 3 1 Mondays morning, "3? 15 car consumer rights forum" in the message, the newspaper held a grand meeting room, which is this year's "3? 15" "Information Times" launched the first "confidence Kai Sing, 2010 "automotive industry's first shot series. Consumer Council, the Secretary-General in Guangzhou Li Yongqiang, deputy director of civil and military information military newspaper, newspaper information and Tang, director of automobile, more than 30 representatives of manufacturers and distributors, as well as eight owners representatives gathered to talk about car consumption and service problems, and actively expressed their views and opinions, and the atmosphere warm. In the afternoon, newspaper "Auto Market Integrity Survey unannounced visits to group" has in-depth Guangzhou Auto Market, launched thoroughly investigated. Council Representative Consumer complaints this year, a substantial increase in the Guangzhou Automotive Forum site, Guangzhou City, the Consumer Council to the Secretary-General Li Yongqiang delegates said that with the increase in car sales, Guangzhou and automotive consumer-related complaints than last year on the increase. Automotive quality and service remains the greatest concern of consumers is most complaints industry issues. Example, he said, a friend ordered one last year BMW Car, the contract limit by the end of December Orthogonal, but not on time Orthogonal 4S shop, be delayed to April, which is a serious breach of contract business, such incidents Market Often occurs, is very abnormal. Yongqiang that, in addition to product quality, consumers are most concerned about is the after-sales service. In fact, services include pre-sale and after three parts, a lot of consumers think businesses are very good pre-sales services, selling on the deterioration of sale becomes very poor, but rather most of the problems arise after sale Therefore, most complaints of these problems. He believes that service on behalf of the integrity and credibility, automotive business should attach great importance to the present car consumption has not implemented the "three guarantees", by the total enterprise commitment problem, automakers tend to shirk, and this harmful the legitimate rights of consumers, damage to corporate brand image, and ultimately the loss of economic benefits. So do a good job as a business service could seize the market. Owners on behalf of Pre-impact car buyers confidence in the quality of service Owner Jun Wu (pseudonym), the scene at the forum said that he was fond of the snow [Summary picture forum], but eventually bought a Camry [Review Photo Forum]. Because he entered a Chevrolet 4S shop, for a long time with no response, Sell Officers that he was not the purchaser. The owner of the store turned a few laps later, angrily left. In his view, such an attitude can not make him a good impression on the brand created, Ke Luzi is the brand's flagship car as much of this attitude, the owner of the car after the service even less sure. So give it up. Attitude can be seen in a very important part of selling cars. Another owner Lisi (a pseudonym) says he encountered security problems. He explained, bought a new car, not long before the right side mirror was broken stones flying, he called the insurance company site and asked whether taking pictures, the insurance company back without taking pictures, directly open to the 4S shop Service The results 4S stores have to live that need photos, into a dilemma, and finally the insurance companies admit that they made a mistake, but the owners have had to drive back on the ground to take pictures, solve the problem. Extreme events like this will affect consumer sentiment, waste a lot of time cost, the case in the absence of rear-view mirror, driving is not safe. The owners are complaining. Miss Chang said a female owner, she bought a car, many pre-committed to no be honored, such as price, hours of work and many other details, and finally she lost confidence in the 4S shop has been in other parts of maintenance.
Quality and service is still the largest auto consumer issues - quality, service, automotive consumption - auto repair and maintenance industry
