subject: A Guide To Quality Computer Repair Services [print this page] Part 1 of 3 Part 1 of 3
Over the years, the computer has evolved from being a luxury gadget to a versatile tool for almost everything we do. With nearly every household in the world furnished with a computer, people will need to source out competent people to iron out the technical glitches that are bound to appear.
The Computer Doctor, with its years of experience and commitment to fairness and customer satisfaction, is your best choice when it comes to computer repair in Richmond Hill. But in other parts of the world, the big question remains: how do you find someone trustworthy to fix your computer?
This 3-part article series will help you get the best service for your computer with tips and guidelines on what to look for and expect from the numerous service centres and computer technicians in the market.
The value of a computer repair center can be initially measured through its policies on customer service. A center with customer-friendly policies is a positive sign and is especially advantageous for you to get the best service at a reasonable price. Here are some customer policies that you should consider:
1. Computer parts
Made of individual units, a computer can be fixed simply by replacing defective parts with new ones. However, some technicians tend to replace parts in order to charge large mark-ups. Protect yourself from this practice by keeping all the old parts from your computer, particularly the hard drives. This may qualify you for a refund if the replaced part is not the root of the problem.
To establish a level of trust with its customers, some companies, like the Computer Doctor, do not charge a markup on parts purchased at retail outlets. The Computer Doctor provides its customers an original receipt for all its purchased parts, a practice that actually costs more but we believe is something worth doing because it provides our customers with an extra level of reassurance.
2. Policy on privacy of computer information
Given that we use computers for online banking and storage for personal files like photos and emails, it just as important to protect it as you would to your credit card and social insurance number.
Make sure that only the information that is necessary to get the computer repaired is being accessed by a computer technician. At the end of each repair, request information on the things done to your computer - the backups that were made and the files that were copied and destroyed. Ideally, all backups should be completely destroyed after repairs are done.
3. Propriety versus open source software
Most proprietary programs have open-sourced alternatives. A trustworthy computer technician always strives to give you the best value for your money by offering alternative programs and applications versus costly proprietary software. A technician should be able to assess your needs and be able to provide affordable solutions that can save you money.
Open-source software is legal, readily available and most important of all, free to download. It is safe to use in most computers and functions just as well as their proprietary counterparts. Ask your technician for these options to help you save more money.
When you are looking for computer repair in Richmond Hill, I hope you will consider me for your needs. With over 10 years of experience as Ken The Computer Doctor, I have come to know how to reassure customers and convey my honesty when consulting with potential clients. The recommendations above are compiled from my practices, which have netted me clients who consistently refer me to their friends and family when they need help. Please visit my website at www.computerfixit.ca or give me a call at 416-464-1833.
