subject: Keeping Your Server Working Properly [print this page] Dealing with technology support can be very frustrating. If you know that you are going to need to be dealing with technology support on a regular basis because of your line of work or because of a specific program you should make sure that you know how to work the system.
First, if you are a business owner you have to make the decision of whether or not you want to have tech support in house or as an external entity. There are many different pros and cons to each situation.
When you have tech support in house they will be at your disposable. You are their boss and, therefore, you are obligated and expected to tell them what to do and keep them busy throughout the duration of their working hours.
This means that if you have a problem you can tell them what they need to be doing. You can also tell them where to be and when they should be there to fix the problem and get your company up and running again.
On the contrary, if you find that you are not having technology problems as often as you thought you would, you may have trouble keeping them busy. This can be difficult because of the money that you are paying them to do not much of anything.
If you have a tech support team in house, you want to make sure that they have enough to do to stay plenty busy. Combining the job title of tech support with that of a web developer or even a technology developer may be beneficial.
When you hire people that know a lot about trouble shooting but also a lot about development and building within the realms of technology you may have the perfect employees. Because these traits sometimes go hand and hand it is not impossible to find someone with these qualifications.
As you are taking the time to interview and hire a team you should discuss with each of them their prior experience and qualifications. You want to make sure that you are open and honest with each of the applicants with what is going to be expected.
For other companies it does not make sense to have any tech support in house. If you run into technology problems between blue moons and you know that you are not going to be utilizing the employees for as many hours as they are working, do not hire them.
Instead, you can find a company to contract with for any information technology problems that you may be faced with. Then, when you do run into a problem the company will be obligated to help you.
Some companies can guarantee that your machinery and your programs will be fixed in a certain amount of time. Some companies will not make these types of agreements but instead will agree to start working on your problem within a certain amount of hours.
You should make sure that you are taking the time to understand exactly what type of agreement you are signing when you outsource your technology support to a business that is outside of your business.
The more that you understand about your contract the better protected you will be. You want to make sure that you are not naive about what you are paying for and what you should be getting in return for your money.
For many companies, the only way they are able to make money is to have their computers working properly. If you know that your company falls under this category you want to make sure that you are also protecting your technology.
The servers that your company uses will need to be adequately protected. You should make sure that you have employees hired or a contract with a company that is able to protect your server and service it when necessary.
There are many things that can go wrong with a server and if your server is down you want to make sure that it can be fixed immediately. Taking the time to find someone that can fix it may be extremely detrimental for your business.
Instead, you want to know exactly who you are going to call and how they are going to fix it. You should be adequately prepared to deal with this type of situation without making it worse or prolonging the negative effects.
With a little bit of effort and some time investment you can make sure that your server and the majority of your technology is well taken care of.
