subject: How To Impress Your Coaching Clients [print this page] As an online coach, you must know that the only way to succeed in the field of online coaching is to make each of your customers happy. If you can do this, these people will surely do business with you again and they'll recommend your services to all the people they know. This will definitely help you get more business to your doorstep.
Here's how you can impress your coaching clients:
Listen to them. People in general simply love to be heard. Give your customers all the time they need when they talk about their problems or the things that they would like to achieve. Ensure that you give them your undivided attention. What I suggest is that you list down the most important information that they're giving out so you will not miss anything. Ask questions if needed to get a clearer picture of what they're going through and need your help with.
Treat them like royalties. This is one thing that you can do to make these people feel that you really value the business that they're giving you. Ensure that they'll feel like a King or a Queen each time they do business with you. Give them everything they want and put their needs on top of your priority list.
Offer freebies. Who does not want to get something that they don't have to pay for? Definitely, not your customers. You can make them happier by giving them something that will enhance their learning experience. What you can do is send them free ebooks, DVDs, or audio products on topics that are closely related your programs. Ensure that they contain in-depth and useful information.
Offer further assistance. As I said before, this isn't something that is mandatory but this will definitely help you please your customers even more. Even if your customers are done with your programs, I suggest that you contact them to inquire if there is something that you can do to further help them out. They may need additional tools or resources to reach their goals or solve their pressing issues.
Give them exactly what they need even if you will not make additional money from it. Doing this will help you make these people extremely happy. As you know, satisfied customers are your strongest allies in attracting more new business as they'll surely promote your products and services using word-of-mouth advertising. Imagine, if you have at least 150 satisfied customers and they will get at least 2 people to sign up to your programs! This can guarantee you steady flow of online income.
You certainly need to overdeliver, especially when you are first getting started and you don't have a strong reputation to help you out and help you along.
