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subject: Decision Matrix: Selecting A Speech Analytics Vendor Market Research Report [print this page]

This report explores the competitive dynamics within the contact center speech analytics market, and helps businesses select a vendor based on its technology strength, reputation among customers, and impact on the market. Ovum provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and most importantly shortlist.

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Table Of Contents :

Executive summary

In a nutshell

Ovum view

Introduction

Speech analytics defined

Competitor landscape

The leading speech analytics vendors include both suite WOTs vendors and point solution players

Each vendor uses a different approach to technology

Calabrio, CallCopy, and Envision are recent entrants to the market

As the market matures there are opportunities for niche consulting firms

The market is likely to become more competitive as it grows

Decision Matrix

The speech analytics Decision Matrix

Market leaders: NICE, Verint

The challengers: Nexidia, UTOPY

The prospects: Calabrio, CallCopy, Envision

Market leaders

The leaders radars

Market leaders: technology assessment

Market leaders: end-user sentiment

Market leaders: market impact

Vendor analysis

Calabrio: speech analytics profile

Recommendation: explore

CallCopy: speech analytics profile

Recommendation: explore

Envision: speech analytics profile

Recommendation: explore

Nexidia: speech analytics radars

Recommendation: consider

NICE: speech analytics radars

Recommendation: shortlist

UTOPY: speech analytics radars

Recommendation: consider

Verint Systems: speech analytics radars

Recommendation: shortlist

Core technology provider

Aurix: speech analytics radars

Other notable speech analytics providers

Autonomy etalk

CallMiner

Summary

Appendix

Further reading

Definitions

Summary scores

Ovum ratings

Extended methodology

Technology assessment

End-user sentiment

Market impact

Sources

List of Tables

Table 1: The leading speech analytics vendors

Table 2: Speech analytics vendors Decision Matrix

Table 3: Speech analytics Decision Matrix: vendor scores summary

List of Figures

Figure 1: Speech analytics Decision Matrix

Figure 2: Market leaders analysis: technology assessment

Figure 3: Market leaders analysis: end-user sentiment

Figure 4: Market leaders analysis: market impact

Figure 5: Nexidia radars

Figure 6: NICE radars

Figure 7: UTOPY radars

Figure 8: Verint radars

Figure 9: Aurix radars

To know more about this report & to buy a copy please visit :

http://www.visionshopsters.com/product/7455/Decision-Matrix-selecting-a-speech-analytics-vendor.html

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