subject: Microsoft Crm - The Customer Relationship Management Package Of Microsoft [print this page] An instant messaging client that is used in combination with the Microsoft Office Communications Server to replace the hitherto popular Windows Messenger; Microsoft Office Communicator is the latest addition to the array of Microsoft communication tools.
Microsoft Dynamics Family of Business Applications
Other related products are also included in the family of Microsoft Dynamics business applications such as -
*Microsoft Dynamics AX and ERP application;
*Microsoft Dynamics GP, also ERP application;
*Microsoft Dynamics NAV, another ERP application; and
*Microsoft Dynamics SL, also ERP application.
Basic Features of Microsoft Office Communicator
Some of the basic features of Microsoft Office Communicator are -
*Instant messaging facilities.
*Voice over IP that makes communication easier and convenient.
*Video conferencing facilities inside the client software.
*Advanced features relate to integrating with other Microsoft Software.
*Contact availability is dependent on Microsoft Outlook calendar that are stored in Microsoft Exchange Server.
With other browsers in the market the results may not be as good though access might be possible. But then that is the specialty feature of Microsoft. They are apt in creating new applications and make it inaccessible for non-Microsoft platforms. Platform independence like Sun Micro System has never been the domain of Microsoft. but we know that the Microsoft has best software, operating system and mobiiliratkaisut services or any web applications developers.
Latest Version of Microsoft Dynamics CRM
Latest version of Microsoft Dynamics CRM is 4.0. It was released on the 3rd June, 2010.
What it offers
While people have started using other forms of communications, moving away from voice won't happen as quickly as Microsoft expects them to be. For some experts the demonstration at Voice Con by Microsoft lacked in certain aspects; such as survivability solutions or the 911 services. However Microsoft never claimed that their tool would work with the third party system.
Arrival of Microsoft Dynamics CRM 4.0
Ultimately the Microsoft Dynamics CRM 4.0 made its appearance in the market in December 2007. It included multiple features like -
*Multi-tenancy;
*Improving reporting security features;
*Facilities for data importing;
*Direct mail merging;
*Support for all types of latest technologies including Windows and SQL 2008 versions;
*Facilities for implementation of CRM online;
*Direct hosted solution from Microsoft; and
*Facilities allowing the ISVs for offering hosted solutions to end users.
Extensions in Microsoft Office Communicator
Microsoft Office communicator also uses a host of extensions like -
*Extensions to SIP/SIMPLE instant messaging protocol for some of the features.
*However, non-Microsoft instant messaging clients may not work well or may not be compatible to these extensions.
*Office Communicator needs the formatting of DOMAIN and the usernames for the username.
*Usually standard SIP/SIMPLE implementations do not allow use of backlash character.
*Solutions provided allow federated presence and instant messaging to other popular message services like the AOL, MSN, XMPP and Yahoo.
*As alternative limited web client is offered with Microsoft Office Communications Server.
With the ability to search by the keywords for any coworker having a particular skill; Microsoft Office Communication Server "14" may well prove to be the tool of the future.
