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642-165 Exam Topics
The 642-165 following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the 642-165 exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
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642-165 UCCX
Unified Communications Contact Center Express Implementation
Exam Number: 642-165
Associated Certifications: Cisco IP Contact Center Express Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Click Here to Register: Pearson VUE
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642-165 Exam Description
The 642-165 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate's knowledge of the design, implementation, and operation of UCCX deployments. Candidates can prepare for 642-165 exam by taking the UCCXD v 3.0 Unified Contact Center Express & Unified IP/IVR Deployment course, which is based on UCCX release 7.0
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