subject: Secure Remote Desktop Support From Rhub Appliances [print this page] In recent days, users started utilizing the remote support software to remotely control their PC on LAN or over the internet. For instance, an enterprise can use remote support to help in its effort to build a more customer oriented business. Web conferencing tool and remote support tool and can enable a company to realize viable means to ramp up their customer support capabilities.
RHUB Communications has affirmed that they have developed their TurboMeeting Version 4.0 web conferencing and TurboSupport remote support appliances to provide to the growing demand for a fast and an easy to use web conferencing tool.
Some of the key benefits that TurboSupport Collaborative Remote Support appliance from RHUB offers are:
Unattended remote support of up to 1,000 PCs;
Collaborative multi-tiered tech support;
Secure remote desktop support for PCs and Macs;
File transfer, recording, remote printing, remote reboot; and
The TurboMeeting appliance runs on the companys unique Universal Attendance technology so as to enable support sessions to be conducted on any platform such as Windows, Windows Mobile, Mac, iPhone, UNIX and Linux. The web-based video conferencing enabled by the solution are secure as it runs on the users own firewall. Generally, RHUBs TurboMeeting is useful for web conferencing, webinar, remote support and remote access, and participants need not download and install software of any kind.
The functionalities offered by RHUBs remote support solution for the users are remote control, file transfer, chat, mini-meeting, multi-tier collaborative support, and remote reboot. The solution generally come packed with a free audio conferencing service and APIs are available for full customization and quick integration with users websites and applications.
According to the company, the remote support appliance also allows users to convert a remote support session into a fully web meeting session that will help increase the speed of collectively resolving the most difficult issues and conduct real-world case based training for new support staff.
The appliance offers full control to the users and it is a onetime purchase product. There are no monthly fees or IT maintenance fees.
