subject: Support Software - Rhub Appliances
[print this page] Users can utilize remote support software to remotely control their PC on LAN or over the internet. For an enterprise remote support will help in its effort to build a more customer oriented business. Remote support software and web conferencing tools can enable a company to realize viable means to ramp up their customer support capabilities.
RHUB Communications has stated that they have developed their TurboMeeting Version 4.0 web conferencing and TurboSupport remote support appliances to cater to the growing demand for a fast and an easy to use web conferencing tool.
Some of the key benefits that TurboSupport Collaborative Remote Support appliance from RHUB offers are:
Secure remote desktop support for PCs and Macs;
Unattended remote support of up to 1,000 PCs;
Collaborative multi-tiered tech support;
File transfer, recording, remote printing, remote reboot; and
Mini web conference, online training.
The TurboMeeting appliance runs on the companys unique Universal Attendance technology that enables support sessions to be conducted on any platform including Windows, Windows Mobile, Mac, iPhone, Unix and Linux. The web-based meetings enabled by the solution are secure as it runs on the users own firewall. TurboMeeting can be used for web conferencing, webinars, remote support and remote access, and participants need not download and install software of any kind.
Remote control, file transfer, chat, mini-meeting, multi-tier collaborative support, and remote reboot are the functionalities that RHUBs remote support solution offers for users. The solution comes packed with a free audio conferencing service and APIs are available for full customization and quick integration with users websites and applications.
According to the company, the remote support appliance also allows users to convert a remote support session into a fully interactive web conferencing session that will help increase the speed of collectively resolving the most difficult issues and conduct real-world case based training for new support staff.
The appliance offers full control to the users and it is a onetime purchase product. There are no monthly fees or IT maintenance fees.
