subject: Concerned About The Rural Household Appliances: Service Bottlenecks Must Be Tackled [print this page] Bad no one home appliance repair, household appliances in rural areas often become ornaments. By the end of March this year, the reporter to interview rural Hubei Province found that while income is not high, but like television, home appliances like DVD players already popular in rural areas in the province. Purchase the number of essential household appliances, has become the farmers to improve quality of life, about all kinds of information, rich life of choice. However, journalists also found that, due to the lack of after-sales service, lack of timely repair of broken appliances, accumulated year to buy appliances, often a luxury home furnishings, has become the heart of rural consumers to resolve the pain.
Lack of after-sales service
Furnishings household appliances became
Tongbai mountains near a village, we arrived home village An Youshan was And before dusk, it is time for CCTV News, An uncle family of five sitting a 29 inch color TV to watch TV before , the television also covered with red cloth. TV images are clear, but the sound is a noisy, simply could not hear reporters talking about inside. , Asked why he was not someone to bits and pieces.
An Youshan told reporters that repair, but spent a few days sometimes. As sent to a repair is not easy, but not fix it, so will be spent on the. An introduction by Grandpa, the reporter learned that the original An Youshan TV to buy more than two years, and last winter there sound problems, sent to more than 30 miles away once the town repair, repair a few days to finish it, also spent repair costs 40 yuan, but not until the New Year on another bad, even the Chinese New Year party have not optimistic. Later went to town Silbury asked the boss is really to tell him, because no spare parts, fix it.
An Youshan home, though not deep in the mountains, but also still far from the town, television has sink, sending a trip is not easy, the town has two and sell television Silbury, but they said they did not good repair. An Youshan villages where nearly 30 people, every family to buy a color TV. However, a preliminary understanding of what journalists have eight people in a shutdown state TV, 4 TV also to "repair" period of time, because all went wrong, fix it, the total bad. As far away from the town, repair costs are high, had to forget, the results become home furnishings.
In the interview, the reporter also found that rural consumers as a luxury only to be broken is difficult to maintain a TV that is like microwave ovens, rice cookers, DVD players also like the small appliance repair is not easy, as the rice cooker are generally one-time consumer in case of failure, can only be idle, so many families to buy a rice cooker, usually not used for fear of wearing out, and only New Year, or to be used only when the guests.
So, live frugally to buy home appliances, even if not bad, most of the time, was reluctantly as decoration.
Warranty Regulations heard
Not enjoyed
Countries with clear requirements related to three packs in the three bags of time, appliance manufacturers should provide free service. In the city, which has long been a matter of course. However, the vast majority of rural consumers, three packs of provisions, free service is only a beautiful bubble.
Village located in the An Youshan, including An Youshan home, there five out of a failure of the TV are still three packs of the service time requirement. An Youshan told reporters that his television was still time for repair, should be maintenance free. An Youshan said, heard three bags, three bags of time know that the repair should be free, but these are things in town, in rural areas there is no way, no one enjoyed. He was in accordance with the warranty on the telephone number called asked, but the caller said the county is not special in their maintenance department, and only sent to the area to free maintenance. Dropped. An Youshan also told reporters that not only their village is the case, he knows the other villages are also so. Basically broken and sent to the town repair, of course, need to spend their own money, and repaired, of course lucky not fix it at home became the only furnishings.
Concerned About The Rural Household Appliances: Service Bottlenecks Must Be Tackled
