subject: Consumers Association Warned That: "three Guarantees" During The Demolition Of Private Household [print this page] Also for repair of a defect in the product during the period, businesses are asking consumers to pay maintenance reasons, maintenance of consumers who had their own please. Consumers Association to remind consumers: "three guarantees" not to play on their own products during the period open.
Miss Zhang, a recent move
Ningbo consumers new home, together with the older estates
Air conditioning
Disassembly also went to new homes. But after moving aircraft air-conditioning cooling effect she found that it used to, so he called to the factory service department for consultation, maintenance staff, said after the home run of the reason lies in the refrigerant is not enough, inference should be in the dismantling process not according to specifications operation caused by refrigerant leak out. Maintenance staff explained that dismantling the most important step is to air pressure will all receive the outdoor unit refrigerant, time is too short, may not receive a clean refrigerant; time is too long, can easily damage the compressor due to excessive pressure. Both can affect the cooling effect of air conditioning, so when the refrigerant pressure collection sure to use refrigerant tables. Miss Chang said that at first because of cheap, she casually looking for a roadside repair shop to dismantle the individual, "they did not bring any equipment, tools, just take a screwdriver to put air conditioning removed, and I do not, then get up by them. "but later discovered that the cooling effect of air conditioning was much better than before. Maintenance staff, said Miss Zhang, this air conditioner through the disassembly of other people, so producers can no longer bear the free maintenance service. Miss Zhang, astonished, air conditioning, but only bought a two-year period also provides repair and how producers can no longer responsible for it? So the complaints to the local industry and commerce. Industrial and commercial staff investigation concluded that the air conditioning is a semi-finished products factory, to be installed by professional technicians to use, if you want to move machine, also must be professional and technical staff to move. Miss Chang unauthorized transfer machine such as a problem, do not "three guarantees" range. According to statistics, Ningbo City, the business sector in July received a total of 180 air complaints, some of which complaint is improper because consumers, leading businesses no longer need to carry out "three guarantees" responsibility, which brings to the mediation of disputes, some difficult.
Shanghai Pudong New Area, the relevant head of the Consumer Protection Commission, also said they recently began to receive many consumer advice or complaints, is because consumers in the "three guarantees" during secretly apart faulty
Home Appliances
, Or specified by the manufacturer to find non-service personnel, resulting in products no longer enjoy the "Three Guarantees" service. Such as home buying consumer Fan
Water heater
Main parts for repair 5 years, shortly before the occurrence of leaking water heater, factory maintenance personnel told him several times after the home inspection, water heater is leaking water out of a problem, because water is the annex, not the main part, so not 5-year package Amendment context, must pay to repair. In this regard, Fan doubtful, that is the water heater manufacturers will find more than "three guarantees" of the deliberate prevarication. In order to confirm their own thoughts, Fan get friends to help, open the water heater to check the results not only failed to find the problem, but be the same, but not install. Fan can go back to find manufacturers to repair, but by this time, manufacturers were quite clear that man-made water heater has been damaged, can no longer enjoy the "Three Guarantees" service. Ultimately, the Consumer Protection Committee of the mediation, the manufacturers agreed to fix water heater for consumers, only charges
Fitting
The cost of fees.
Introduce the CASE staff, in accordance with the "responsibility to return some of the goods repair replacement rule" provisions of second paragraph of Article XVII, the non-committed "three guarantees" split mender, Damaged, no longer apply the "three guarantees" However, repair charges can be implemented. No matter what appliance to buy, as long as the state of the "three guarantees" period, in the "three guarantees" quality problem during the period are not arbitrarily dismantled or find some non-factory repair designated maintenance personnel must be designated repair point, by the Professional testing and maintenance. If the test results on the maintenance personnel have objections, we can ask manufacturers to set up service centers or quality and technical supervision departments for testing.
Consumers Association Warned That: "three Guarantees" During The Demolition Of Private Household
