subject: Use A Backup Frontdesk Assistant That Supports Automatic Appointment Scheduling Over The Phone [print this page] It is an irrefutable fact that most people today are very much reliant on computers and the Internet. They buy and sell items over the Internet, promote and offer services and do just about everything using the Internet.
What can be the reason behind this?
Well, because by simply entering a keyword into our favorite search engine, we will get thousands of results within milliseconds and picking the right one will take no longer than a few minutes. Should we go for the old fashioned way instead, we would find ourselves wandering around the city in search of what we need, be it a supermarket or a health clinic.
Now imagine: you have just moved house and need to find a good medical practice serving your area: how will you do it? Well, type "hospital, your area of residence" into Google and you will be shown a list of health clinics close to your place. It really is child's play.
But even if the Internet makes our lives easier, we mustn't forget that all of the options we've considered, like how vital it is that your website is listed in medical directories and that your medical services are efficiently advertised and promoted online, are aimed at those people who use the Internet.
That means, 15-50 years old people who connect to the Internet using their smart phones, mobile phones, laptops and PCs on a daily basis, but what about those who can not even start a computer?
For instance, we can't expect the elderly to log on to a computer and browse the Internet for a list of nearby hospitals. But we do know that the elderly need the assistance and help of a capable doctor or healthcare provider especially since old age increases the risk of contracting many illnesses.
If you are a healthcare provider and you wish your hospital to attract more and more patients, you should first make sure that you have a hardworking office secretary who will be able to handle thousands of patients all the once. But, unless you hire a meditation teacher, it is highly likely that your medical receptionist will get overstressed as dozens of patients start calling the office to set an appointment, some of them do not show-up, some others call for futile reasons and so forth.
The backup front desk assistant has been specifically designed to keep your health clinic stress free, so that your administrative assistant will breathe a sigh of relief and your patients will be happy with your services.
One fantastic facet of the virtual receptionist is the phone appointment scheduler which, in essence, lets patients schedule their own appointment right from the comfort of their own homes. They simply make a phone call to the medical clinic and talk to the backup office receptionist. The automated system is able to recognize natural human speech and thus it allows even those patients who are without computer or internet access to book appointments.
So it is important that the backup office receptionist is capable of medical appointment scheduling over the telephone for patients who don't have computer access or in case a patient's computer breaks down.
