subject: Working in Internet Services [print this page] Copyright (c) 2010 IansonThe Internet Services Sector provides a wide range of opportunities and long-term term chances.An IT sales professional's work grouped into the three main aspects of pre-sales, sales, and post-sales support of hardware and software:The first area involves supporting pre-sales activities by providing detailed information regarding technical specifications and the ways that they might meet a customer's needs. This often includes demonstrating those features before a sale. Often , this also involves answering a PQQ (Pre Qualification Questionnaire) and next, if short listed, replying to a more detailed ITT (Information to tender) document.The actual sale involves negotiating a commercial agreement to the good both customer and supplier.Technical support, which follows the sale, may include solving faults and problems, or maximising the usage of software features, or even advising on appropriate user training.If you're more interested in business strategy, an IT consultant works in partnership with clients, advising them how to use i . t to be able to meet their business objectives or overcome problems. Consultants work to boost the structure and efficiency and of an organsiation's IT systems.IT consultants may well be involved in a number of activities, including marketing, project management, client relationship management and systems development.They might also be in charge of user training and feedback. In most companies, these tasks will be carried out by an IT project team. IT consultants are increasingly involved in sales and business development, in addition to technical duties.Systems developers focus on the internal operations of computers. They work within organisations to resolve computer problems using existing systems or incorporating new technologies to fulfill particular needs. They test both hard and software systems, and diagnose and resolve system faults.The role also covers writing diagnostic programs and designing and writing code for os's and software to ensure that they function more efficiently. When asked, they make recommendations for future developments to software or operating systems.Systems developers also can create systems in answer to technical specifications supplied by an IT analyst. This may require integrating off-the-shelf software applications in to the existing systems.IT technical support officers monitor and look after the computer systems and networks of the organisation. They might install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the telephone or in person. With respect to the size of the organisation, a technical support officer's role may span a number of aspects of expertise.Organisations increasingly depend on computer systems in all areas of their operations and decision making processes. Failure of mission-critical IT systems can lead to a complete inability of the organisation to supply its services.There are numerous specialist Internet Job boards advertising vacancies in Internet Services.
