subject: Golden Week Sales Of Popular Stores To Improve The Quality Of Service To Be Honest [print this page] Huang Jinzhou Gang Huang Jinzhou Gang
8 days a curtain, 3C statistical data on various sectors of the market showed a great capacity. Several major appliance stores
Sell
Increase compared to same period last year were above 100%, Mo Ziqiao daily flow of several large cities, such as computer organization. Consumers said that in the golden week is a big holiday sales, while popular, also exposed a number of brands in quality,
Service
, Integrity needs to be improved several aspects of the place, the following aspects need to improve in the future.
To improve one: Delivery to Speed
Miss Qiu October 3 at the appliance store to purchase one of Toshiba
Refrigerator
The absence of cash, paid 1,000 yuan deposit, and shopping malls, said the agreement on October 5 good delivery, but not until October 9 no refrigerator delivered, Miss Qiu call to find shopping malls, shopping centers, said the refrigerator need to promote foreign transported to, have to wait until after October 18 to delivery. Miss Qiu claim your money back, store agreed to refund, but these days, "manager is not, do not know when to, why not do refunds."
's Comments: The store has now returned to Miss Qiu deposit, "The People's Republic of China Consumer Protection Law" stipulates that "the operator to provide pre-payment of goods or services shall be in accordance with the agreement. Not in accordance with the agreement provided fulfill the requirements of the consumers, or return the advance payment agreement; and shall bear interest on advances, consumers must pay a reasonable cost. "the premise of businesses in the default search for all kinds of excuses to consumers, in fact, more harm than good.
Coincidentally, Mr Lo on Oct. 1 at the store to buy a certain brand of TV, before payment of Zigong city salesman promised 24-hour delivery, rural delivery within 48 hours, but Pay the bill, said that 56 shopping centers No. to delivery, although unpleasant feeling, but Lo is the default, and no results until the 11th delivery, the customer calls to the sales floor, the other says the model has been out of stock, then to the customer for a new model The 32-inch
LCD TV
, Said that this station
TV
Shopping malls usually sell 3,996 yuan, 3,190 yuan during the National Day lowest need, as there is no time to Lo sent to the goods, so to give Mr Law offers 190 yuan as compensation to 3,000 of the price of transactions, for which Mr. Rowe also supplies Market price difference of more than 200 yuan. Lo sent home 13 Japanese products, and holds open the package found this to be a
Appliances to the countryside
Products, home appliances to the countryside within the box clearly marked with price-cap limit card 2996 yuan, immediately let him be a kind of great feeling cheated.
's Comment: Consumers really good talk, obviously shopping in breach of contract, for a new make up the difference, I thought really got preferential compensation business.
Improvement II: pledged to honor the
Ting on October 6 in the Wen River bought a 32-inch LCD TV, with introductions in the promoters, this TV's picture in picture function attracted Ting, Ting can not think of the products delivered to home and no picture in picture function also notes how to find the shopping, the salesman assured him that the old section of shopping centers, have this feature, send the new do not have this feature only if you need to buy picture in picture feature on the prototype of the shopping centers However, there is no preferential prototype, and the same prototype store in the mall next to several hundred dollars cheaper. In the strong request of Mr. Ding, shopping for a paragraph to him have another brand of TV picture in picture feature, but this is not the Ding to buy, and desperation can make do.
's Comments: "The People's Republic of China consumer's rights," the 19th stipulates: the operators should provide consumers with the goods or services, real information, not make false and misleading propaganda. If you do business for goods or services, false and misleading propaganda, in addition to the punishment will be, will lose consumer confidence built up, which will exceed the impact of legal punishment.
Improve 3: To promote the objective
You "get over 3999 yuan LCD TV", I "buy a color TV over 3900 yuan a further gift vouchers to send 550 19-inch LCD," such a huge marketing efforts, for many consumers
Tempting, but to really enjoy the preferential commitment to business is not easy.
Golden Week Sales Of Popular Stores To Improve The Quality Of Service To Be Honest
