subject: Putting A New Courier Program In Place [print this page] Courier companies are always trying out new dispatch software demo programs trying to find a new courier program that is going to improve their business. When they finally find one that they think can really make a difference in their business practices though, some companies make a mistake. Some rush to get the new software in place as soon as they can which can actually make things worse instead of better within the company.
Taking time is always important when putting a new program into place, and the most important place to take your time is in the training. If you put a new program into effect and don't have all of your employees trained to the ideal level, then you are going to experience problems, without a doubt. If you take the time to make sure that all three levels of the organization are trained though, you can likely go through a rollout without so much as a single hiccup.
Training needs to be much more comprehensive than it seems many organizations realize when it comes to putting new courier software into place. For instance, most of the time companies don't realize that they even need to train their customers on new software. If anything changes about the web software that your customers use, you have to let them know about these changes, and show them how to make use of the new software. This might be done through an online tutorial, or through an email. If you implement a change to the software without making your customers aware of it, you will have several angry customers.
Next, you need to train the office staff on the use of the new software. This is important because as well as needing to know how to use it for their own jobs, they are also going to have to troubleshoot the software if anything goes wrong. Both customers and drivers are going to call the office if there are questions about the software, making it very important that dispatch workers understand the new program inside and out.
Finally, the drivers are going to need to know the new program as well as anyone. They'll need to know how to receive their dispatches, update statuses, and communicate with the dispatch office. Only when all of this training has been properly completed should a new courier program be actually implemented live in the field. Otherwise, problems may emerge.
