subject: The Right Formula For Your Dealership: Service Advisor Training [print this page] Everyone has gone to a car dealership at some point in their life. Few of us have even been to multiple dealerships. During our time at these dealerships, we have likely encountered a sales representative or service advisor that did not have a clue what they are doing. They came across as pushy, they didn't know lots about the cars on hand, and they really made the overall experience really uncomfortable and painful.
These dealership representatives are the reason that the dealership is not doing well. Instead of letting these representatives infiltrate your staff and lessen your productive outlook, you should look into service advisor training and service manager training to help your dealership break that bad pattern.
For those dealerships which would like to do things right, service advisor training is essential. Service advisor training and service management training covers an array of skills which are essential in a good dealership. These skills range from teaching good phone skills, learning time management techniques, learning better selling techniques, handling difficult clients,and the way to process paperwork in the correct and timely fashion. There are many other abilities which service advisor training and service manager training sessions cover; however, these are just a few of the main topics covered.
While some of this might look like common sense, its amazing to see how many dealerships don't have workers that are familiar with these concepts. These workers often would end up alienating customers, which is something no dealership really wants to do. These employees normally cost the company a lot of cash since not only do they manage to ruin the sale they're attempting to make, they normally rub customers the wrong way so badly that the clients will tell other people how bad the service is and then those people will tell others.
By getting your employees the proper service advisor training and service manager training, you could avoid several negative situations that come from untrained employees. You could ensure your dealership is providing a positive customer experience while increasing the positive profit.
Your trained employees would be capable of speaking to the customer properly, make sure the customer is given all of the right options, and will be capable of pulling off their sales successfully time and time again. By investing in service advisor training and service manager training, not only are you investing in your employees, you are even investing in the profit generation of your dealership for years to come.
