subject: Virtual Agents Improved Service At A Reduced Cost [print this page] If your business involves constant communication with your customers, setting up a virtual customer service can be of great benefit for your company. Virtual chat agent is chatbot software capable of answering common queries. The application of a Virtual agent ranges from making reservations to locating information, from placing an order to cancellation, and more. Virtual customer service is a breakthrough in interaction technology that is sure to change the way your customers feel about your companys services.
A Virtual chat agent is capable of answering all generic inquiries; furthermore you can get your virtual agents customized to better suit the requirements of your business. A virtual agents artificial intelligence enables it to guide your customers towards the resolution of their issues. With interactive virtual agents, the responsibility for answering questions and resolving issues shifts from the customer to the virtual agent. It understands the needs of the customer and acts as per required.
To err is human, rightly said! But unlike humans, a Virtual chat agent is pre-programmed software, so the probability of a virtual agent committing an error is next to zero. Under a situation where in the virtual agent is incapable of providing a resolution to the customer, it escalates the query to a live customer service agent, ensuring that none of your customers leave disappointed.
Since there is no limit to the number of virtual agents you program to assist your customers, your customers wont have to wait to get their issues resolved. These virtual agents can work round the clock without any complaints whatsoever. Not only do these virtual agents solve your customers queries they also work as a marketing research analyst. Virtual agents are programmed to consolidate customer feedback, suggestions and complaints; this gives you a better insight on how to improve your services in the future. A virtual agent works as a service agent, search engine, and also as a market analyst, all at the same time!
The cost incurred on virtual agents is significantly low in comparison to live agents. There is onetime installation expenditure and a reasonable maintenance cost. Without you having to give salaries, offs, perks and bonuses, these virtual agents work flawlessly; a great option for your company to improve its services that too at a reduced cost.
