subject: Why India is the Best Market for Call Center Outsourcing [print this page] In the electronically connected world today with demands to be full filled in a jiffy, we have a magic tool to provide the optimum client servicing required. Any guesses?? Yes indeed, it is the Call Center Service!!! As an indispensible process, most of the international organizations today solve client queries through the personal touch of call centers.
Outsourcing of call centre services proves to be a very cost effective solution for many large international organizations. Countries that vie in this contest of Call Centre Outsourcing include China, Malaysia, Philippines and other Asian countries. But India leads the competition without a doubt. India leads the arena for Call Center Outsourcing due to the availability of cheap and client oriented services.
Various characteristics of the Indian manpower like good spoken English, well educated, technically trained and availability on lesser remuneration makes India a popular destination for call center outsourcing. Moreover, research reveals that this kind of quality human resources will never cease due to the growing importance of education and a huge population of career oriented youth.
Expert Service Availability
Due to technically ready base India provides services that cater to various kinds of customer supports. Be it a Voice process, Chat/Email support or Help desk service, expertise is provided with no compromise on the quality. India excels in both inbound and outbound call center services. Guaranteed proficiency is provided with regards to workforce, technology and operations.
Comfortable Time Zone
The twelve hour time difference in the Indian time zone makes India the number one choice for call centre outsourcing. This enables round the clock customer support to clients across the globe.
Business Friendly Policies
Analyzing the benefits of the call centre outsourcing process and other IT ventures, the Indian government has gone a step ahead and introduced policies benefiting such endeavors. Tax exemptions/ benefits and support in building of effective infrastructure and Technology parks have encouraged entrepreneurs in continuing their ventures. Polices like free export of capital goods and tax exemption on IT services and ITES exports makes India a clear winner in the this market.
Custom Made Infrastructure
India also enjoys outsourcing of call center services due to the presence of the latest infrastructure required for the flawless operation of such support processes. Excellent technology is put to work to get high quality of services. Also the cheap availability of the communication services is a factor boosting the growth.
Cost Saving Services
India emerges as the only nation to provide cost effective solutions to international inventors for call center outsourcing services. The investment incurred on the human resource, IT setup and other infrastructure is comparatively less than other Asian and European countries.
Being a Pioneer in this fortune venture, call center outsourcing to India is a natural choice for various Global organizations. Moreover examples of major call center outsourcing ventures in India has encouraged other competitors in the world market to follow suit.
Why India is the Best Market for Call Center Outsourcing
