subject: Updating Customers With The Status Of Their Shipment [print this page] A great Santa Clarita delivery company will separate themselves from their competitors in many ways. One of the ways that the best courier companies in the business gain their edge is by going the extra mile when it comes to customer satisfaction. When customers ship something with a courier company, they like to be as informed as possible. Therefore, the best courier companies make sure that their customers know that they are going to be updated as regularly and as accurately as possible in regards to their shipments.
The vast majority of the status updates that a courier company is going to provide to their customers are going to be delivered through an automated tracking system. This is usually a system which is accessed online with a tracking number that the customers are given when they first place the order with the courier company. They can then take that number and enter it online at any time to gain all of the available information about their shipment. GPS technology means that usually they can use this to see exactly where their package is, along with any information the courier may have updated the system with, such as whether or not the package has been delayed.
In a way, that is a passive notification of the status of a package, but couriers also deliver active notifications when the status of a package changes. The most notable and constant example of this is the proof of deliveries which are issued by most couriers. Many couriers provide real time instant proof of delivery notifications. This means that as soon as a package has been successfully delivered, you should receive an email letting you know that it's arrived safely. Often, this will be included by an electronic signature capture showing that the package has been received by the intended recipient.
Courier companies will also generally contact a client directly if something has happened which is going to cause a large delay in their shipment. This is something that doesn't happen very often, but when it does, good courier companies get on the phone to their clients immediately. The online status system will be updated as well, but good couriers will call their clients to let them know about the delay directly. That way, the clients have time to let their own customers know about the delay, or to send out second shipments if necessary.
