subject: The Process Structure Of Multi-site Technology Rollouts [print this page] The Process Structure is the first part of the Technology Rollout System. It provides the "birds eye view" of the relationship and communication flow from beginning (customer) to the end (local field technicians). It also:
- Defines the facilitation of the management of multi-site nationwide and
international projects
- Determines interaction between customer and technology rollout company
as well as between technology rollout company and field resources
- Is used to gage the technology rollout company for delivering the agreed to
process structure for each site and to maintain consistency and quality in
execution
Not All Process Structures are Created Equal!
To fully understand how the Process Structure works, you must know what the various options are. Our White Paper explains the primary structures used for nationwide & international, multi-site technology rollouts. These include the:
1. Centralized Single-Tier
The customer uses a technology rollout company that directly manages
field technicians through a direct partnership.
2. Centralized Multi-Tier
The customer uses a technology rollout company that hires subcontractors
in a tiered hierarchy to manage field technicians.
3. Rent-a-Tech
The customer or technology rollout company uses a Rent-a-Tech company
in a shared management effort of field technicians.
4. Internal Employee
The customer or technology rollout company uses internal employees for
project management and field technicians. In Internal Employee Process
Structures, additional external local field technicians are likely to be
required due to the number of sites and costs associated with employing
sufficient internal field technicians to handle nationwide or global rollouts.
5. Additional Structures: Hybrid
A number of variations of the four basic structures may exist as a hybrid
structure. They will have associated advantages and disadvantages on an
individual structure basis.
Evaluating the Process Structure
Its important to look at the key differences between these Process Structures and the Rollout Category of the project you are deploying. How important is communication speed and accuracy? What about defined areas or responsibility or project tracking capabilities? What is the impact if a site does not deliver as expected? How do you mitigate your risk? In order to truly understand what you want, you have to know what you need and communicate it in a defined process structure for your rollout at any time.
