subject: Dispatch Software Implementation [print this page] Once you've bought a new program for your delivery company, you've only completed half the battle. While it is true that buying a new courier delivery software for your organization is very important to do, you still need to get it into practice. It is important to realize that there is a right and a wrong way to do this. Do it the wrong way, and you will often find that your new software actually causes your company more grief than it does good.
The important thing to do when you buy software is to make sure that you know what you're buying beforehand. Try the software out, carefully read over the features that it is going to offer you, and make sure that it is exactly what you want. That way, there won't be any second thoughts after you've made the purchase.
Also, you'll have to make sure that the new software that you buy is going to work with your existing hardware, unless you're upgrading that at the same time. This is also an option, but is going to represent a much great cost. Making sure that software will work on your hardware before you buy is good advice in any area of business.
The most important step in implementing new programs is in training your employees in how to use the new software. This isn't something that is going to come overnight. You also shouldn't expect for employees to instantly pickup how to use the new software without making mistakes. You'll gain more in the long run by ensuring that they are properly trained. If you have to, bring in an expert in the program to do it so that management can learn as you go along as well. Even if a program is just an upgrade of your old software, training is still a good idea.
While training your employees might be the most important step in implementation, training your customers is equally important. They need to know that you have done this and what new features that the software will offer to them. Many programs do in fact have customer interaction elements, such as online order placement or electronic billing systems, and it is important that your clients know that you are putting these into place, and how to use them. Also, making the features of your new software part of your overall marketing campaign is also an important part of finishing the implementation of your newest purchase.
