subject: Learn Useful Things For You To Do When Contacting Customers [print this page] When your customer reaches the cashier of your shop, you may focus on their wallets and the banknotes inside the wallet. You want to get the money from them, right? You want to earn money for the business, right? But if you just focus on the money without pay attention to care for the personal needs of your customers, your business can hardly grow.
There are plenty of ways that you can provide the good personal care service to your customers. And some ways may sound difficult for you to do actually. If your shop is small, and there is more than one worker in the shop, you may consider carrying the products for your customers to their cars. Yes, this is one of the services that you can do but you may not find it practicable. When you try to do this thing to help your customers, you should think about the individual case of your shop. If there are many customers driving their cars to shop in your store, you probably will find that helping them one by one is very tiring.
When you give out the first help to carry the goods to their cars, other shoppers will complain if you do not provide them the same service. This may lead to adverse effect. Therefore, you have to think twice before you implement policies like this.
But you can still find some other common ways useful to make your customers happy. For instance, you should maintain good smile to all of your customers. If you can remember the names of your customers well, you can also call their names and ask what they need. This will make them impressed because they think that you should not know their names but you do actually.
Your business should be located in a small district and the customers usually come from the same district. They come from the nearby areas and you can see them day by day. Therefore, it will be quite easy for you to remember the names of the customers if you pay attention to them every time.
If you are going to give the products to your customers in the cashier, use both hands. Many large stores will hire some rude staff which cannot provide good service to the customers. As a result, these angry customers will look for small stores because they think that they can get better attention and care in the small stores. If you disappoint them again, they will surely not purchase from you anymore.
If you do not have a certain product in hand at the moment, you can ask whether your customers are willing to place an order and wait for the arrival of the product. You can try to see whether their houses are located near to your shop. If yes, you may deliver the products to them well directly.
Business owners all know that it is vital to keep customers purchase regularly and frequently. You should make this a goal for you business also.
